Brevian offers a no-code platform that enables the creation of custom AI agents. These agents are designed to integrate with a team's data and applications, efficiently answer queries, and automate repetitive tasks, all without the need for developer intervention. Their product offering, equipped with a “reasoning engine” that allows it to run complex analyses, is particularly focused on support teams and security analysts, aiming to improve efficiency in these areas with well-defined use cases and training sets.
For support teams, the AI agents can automate ticket routing, proactively detect emerging issues to transition from reactive to proactive support, and improve knowledge bases to reduce ticket volume. Security analysts can benefit from AI agents that expedite the triage of alerts, automate the gathering and correlation of information for incident investigation, and streamline root cause analysis through generated reports.
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