Ruby

Ruby provides virtual receptionist and live chat services to businesses, offering 24/7 call answering, message taking, appointment scheduling, and customer engagement solutions. The company's team of trained receptionists handle incoming calls, transfer calls, take messages, and engage with website visitors via chat on behalf of businesses. Ruby's platform integrates with customer relationship management (CRM) systems and business phone providers to streamline communications. The service aims to help small businesses create a professional image, capture more opportunities, and improve customer experiences without the need for in-house receptionists.

Ruby's virtual receptionists are available around the clock to greet callers and website visitors. The company offers flexible call forwarding options, allowing businesses to choose which calls are handled by Ruby and which are directed to specific employees. Ruby also provides bilingual answering services in English and Spanish, though the Spanish-speaking service is limited to weekday business hours. Other features include voicemail transcription, customized greetings, and robocall filtering. The company's mobile app allows users to manage their Ruby account, update call handling instructions, and access call records on the go.

Key customers and partnerships

Ruby serves a diverse range of industries, including legal, healthcare, home services, and financial services. The company has partnered with business phone system providers like Nextiva and Grasshopper to offer integrated virtual receptionist services. Ruby also works with legal practice management software providers such as Clio, MyCase, and Rocket Matter to provide specialized solutions for law firms. Ruby reports handling over 4.5 billion emails daily for its clients.