Revinate is a SaaS company that provides solutions to the hospitality industry with a focus on personalizing guest communications. This includes research and booking, check-in, during the stay, and post-checkout. Revinate provides upsell offers and feedback requests across multiple channels, including voice, text, email, and web chat. To achieve this, the company has several offerings, including the Guest Data Platform, allowing hoteliers to view data on guest profiles (January 2020); Revinate Ivy, an AI-powered text messaging platform that facilitates communication between hoteliers and guests; Revinate Marketing, to deliver personalized campaigns and upsell offers to travellers; and Reservation Sales, to provide personalized guest bookings. Revinate Marketing offers three subscription-based pricing options to users.
Revinate acquired two companies in 2021: Go Moment (to integrate its AI-driven messaging and commerce capabilities with Reviate’s direct booking platform) and NAVIS (to create the Revinate Reservation Sales solution).
Key customers and partnerships
As of February 2023, the company had more than 12,000 hotels using its Guest Data platform. Notable customers include Graduate Hotels, Ace Hotel, The Ovolo Group, LVMH, and Atlantica Hotels & Resorts.
The company has a network of 65 partners in areas like property management systems. Notable companies include Booking.com, to integrate guest reviews onto its platform; StayNTouch, for the integration of cloud-based PMS into its platform (November 2016); TripAdvisor, to allow Revinate clients to monitor TripAdvisor data (January 2011); Sabre, to integrate its CMS; and IdeaS, to allow Revinate clients to integrate reputational data to determine pricing power (May 2015).
Product integrations include that with QuickText AI (April 2021), Cenium (September 2019), SkyTouch (June 2019), and HotelChamp (June 2018).
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