Orbita

Orbita is a provider of intelligent virtual assistants and workflow automation solutions for the healthcare industry. The company offers a conversational AI platform that enables healthcare organizations to build and deploy virtual assistants across various channels such as web, mobile apps, voice assistants, and interactive voice response (IVR) systems. These virtual assistants are designed to enhance patient engagement, streamline clinical workflows, and improve operational efficiency.

Orbita's platform integrates with electronic medical records (EMRs), customer relationship management (CRM) systems, practice management software, call centers, and other critical healthcare systems. This integration ensures secure data flow and enables personalized experiences for patients while providing valuable insights to healthcare staff.

The company's product offerings include:

1. Orbita Engage: A virtual concierge for healthcare organizations' digital front doors, providing patients with access to healthcare information and services through familiar technologies like chatbots and voice assistants.

2. Orbita Assist: A virtual bedside assistant that facilitates hands-free patient-provider communication. It uses AI to prioritize requests and route them to the appropriate resource based on the patient's needs. This solution aims to improve response times, reduce unnecessary trips for healthcare workers, and enhance the overall patient experience.

3. Orbita Connect: A virtual assistant that provides pre and post-visit continuity for patients at home. It ensures patients are prepared, informed, and empowered through personalized patient education, guidance, and support.

4. Orbita Blaze: Launched in January 2023, Blaze is a next-generation digital front door solution that transforms healthcare website search functionality. It understands and responds to patient queries using natural language processing and conversational AI, guiding them to the most appropriate provider and facility based on their specific circumstances.

Orbita's solutions are designed to meet critical privacy and security standards, such as HIPAA compliance, ensuring the protection of sensitive patient data.

In March 2021, Orbita announced a partnership with Philips, a global leader in health technology, to co-develop next-generation conversational virtual assistants for Philips' consumer health and patient support applications. The partnership aimed to enhance the patient experience and increase efficiency throughout the health continuum.