confido health

Confido Health creates AI-powered digital workers designed to automate operational tasks in specialty healthcare practices. The platform's AI agents handle administrative responsibilities including appointment management, insurance verification, and care coordination through seamless integration with existing healthcare systems like EHRs and IVRs. The solution connects to healthcare systems in under five minutes through no-code deployment and processes unstructured data across multiple systems in a HIPAA-compliant manner. The AI workers can engage with patients in multiple languages, handle multiple tasks simultaneously, and work during off-hours. Unlike traditional software companies, Confido Health employs a unique pricing model, charging on an hourly basis similar to full-time employees. Early deployments demonstrated that customers achieved three times higher patient encounters while staff completed more tasks with reduced workload. A surgery center client reduced patient call frequency by 60% and across deployments, 95% of patients reported improved experiences. The platform's development was guided by hundreds of interviews with US healthcare providers, from large systems to small rural practices.

The company's AI agents, including Sara, Ryan, and Lily, automate end-to-end workflows such as appointment management, payment collections, pre- and post-operative engagement, and care transitions. These agents have helped healthcare providers reduce no-shows to under 5%. As of December 2024, the company automated over 100,000 hours of manual tasks and recovered millions in lost revenue.

Key customers and partnerships

The company serves more than 15 customers across over 50 locations, reaching 50,000+ patients monthly. Its most significant deployment is with a nephrology group practice with approximately 50 locations. One large renal group has implemented the solution to free their nurses and medical assistants from patient-facing tasks, with staff only intervening for AI-triaged calls. The company's customer base includes multi-location dental practices, surgery centers, and specialties including orthopedics, dental, renal, and pediatric practices.