Ushur

Ushur is an AI-powered Customer Experience Automation (CXA) platform designed to enhance business-customer interactions and drive productivity. The company's technology facilitates automated conversations and delivers personalized customer experiences through rapid issue resolution and unified, omnichannel engagement. Ushur's platform combines Conversational Automation and Knowledge Work Automation in a no-code, cloud-native, SaaS environment to digitally transform enterprise customer experiences from micro-engagements to entire customer journeys.

The platform utilizes an artificial intelligence engine that provides drag-and-drop builder tools and enterprise-grade infrastructure, including analytics, APIs, and software development kits. This allows clients to expand their customer engagement capabilities with customized software. Ushur engages customers across various channels, including email, mobile, and voice, using conversational AI and intuitive workflows to understand customer inputs and determine appropriate responses. The end-to-end platform features a visual builder, data extraction tools, and integrations with backend systems such as Salesforce, ServiceNow, and legacy systems.

Ushur's technology is particularly tailored for high-contact industries like insurance, logistics, and financial services. The platform supports over 60 languages and incorporates industry-leading conversational AI, sentiment analysis, and intelligent document processing capabilities. In February 2024, Ushur selected the Yellowbrick Cloud Data Warehouse to underpin their CXA platform, aiming to enhance data analytics capabilities and improve scalability to address expanding data volumes.

The company has reported significant growth, with a Net Revenue Retention (NRR) of 164% as of February 2023. Ushur's success is attributed to its focus on providing excellent customer experiences at scale and delivering meaningful interactions centered on customer needs. The platform has demonstrated improvements in customer engagement rates, email triage times, and issue resolution times for its clients.