Austin Ventures is a venture capital and private equity company that specializes in partnering with talented executives and entrepreneurs to build companies. It was founded in 1984 and headquartered in Austin, Texas.

Austin Ventures

Redpoint has partnered with visionary founders to create new markets and redefine existing ones since 1999. The firm invests in startups across seed, early, and growth phases. In total, Redpoint manages $4 billion across multiple funds.

Redpoint

Silver Creek's investment strategy is to provide resources and guidance to outstanding management teams that are building market-leading companies in the information technology arena.  Silver Creek's early-stage strategy typically results in an investment pace of $2 to $7 million per portfolio company.  By focusing on specific markets where they have expertise, limiting the number of deals in their portfolio, and working together as a team, the General Partners at Silver Creek have consistently provided the resources that entrepreneurs require to achieve success.

Silver Creek Ventures

Primus is a growth-oriented private equity firm focused on investing in leading software, healthcare and technology-enabled services companies. Primus partners with exceptional management teams to accelerate growth, improve operating performance, and increase the value of the companies in which they invest. Primus pursues buyouts, control and minority recapitalizations, secondary share purchases and expansion financings; this flexible approach enables them to engage with business owners and design tailored investment structures to meet the particular needs of the transaction. Learn more at: https://primuscapital.com.

Primus Capital Partners

The Employee Stock Option Fund provides current and former employees of venture-backed companies with financial help needed to exercise options and cover associated taxes. It has a due diligence strategy and transaction protocol to evaluate and close transactions very quickly. The ESO Fund provides a new approach to exercising stock options that provides superior ROI potential through leverage and tax optimization. The fund also provides individuals who have already exercised private stock options with partial liquidity on the same terms that allows the owners to recover capital and eliminate downside risk while still retaining the potential upside from the stock.  ESO Fund was formed by Stephen Roberts, Jimmy Lackie, and Scott Chou in 2012.

Employee Stock Option Fund

Bloomfire

Bloomfire is a knowledge engagement platform that enables and empowers teams to tap into their organization’s collective intelligence. Bloomfire gives organizations one centralized, searchable place to collect, find and democratize knowledge and insights. Its purpose-built knowledge solution makes it simple for brands like Burberry, Capital One, Conagra, Jackson Hewitt, Metlife and Lubrizol, to find, contribute to, and manage company knowledge so that employees have the information they need to do their jobs.

Bloomfire is a knowledge management system designed to centralize and democratize information within organizations. The platform allows employees across all levels and departments to contribute to and access a shared pool of knowledge, breaking down traditional information silos. Bloomfire's system features AI-powered search capabilities that index every word, including video transcriptions, enabling users to quickly locate specific information within the platform. This streamlined information retrieval process aims to boost workplace productivity by reducing time spent on prolonged searches. The platform also serves as a repository for institutional knowledge, helping organizations retain valuable insights despite employee turnover. The average annual employee turnover rate in the US was 47.2%.

The Ultimate Internal Knowledge Sharing Platform

The Premier Knowledge Management Platform

AI-Based Knowledge Management Software System

Harnessing tech to provide exceptional customer experiences

Customer Service Platforms

Bloomfire is an AI-powered knowledge management platform designed to centralize and democratize information within organizations. The platform enables teams to efficiently share, search, and access critical company knowledge through an intuitive interface. Bloomfire's core functionality includes an AI-powered search engine that deep indexes all content, including words spoken in videos, making information easily discoverable. The platform supports over 50 file types and allows for rich media publishing, including text, videos, images, and data visualizations. Bloomfire's features include automated tagging, customizable categories, and content recommendations to enhance searchability and user engagement. The platform offers robust content management tools, allowing for bulk actions, version control, and scheduled content publication. Bloomfire also provides a Q&amp;A engine that facilitates community-driven knowledge sharing and preserves answers for future reference. In July 2023, Bloomfire acquired Seva, Inc., a customer support SaaS company, to enhance its generative AI capabilities and expand its offerings in the enterprise knowledge management space. The platform integrates with various third-party applications such as Salesforce, Zendesk, Microsoft Office, and Slack, streamlining workflows across different tools. Bloomfire offers advanced analytics that provide insights into content engagement, search trends, and user activity, helping organizations optimize their knowledge management strategies. Security features include data encryption, Single Sign-On (SSO), and compliance with standards such as GDPR and SOC 2. Key customers and partnerships Bloomfire serves a diverse range of industries and has been adopted by several notable organizations. Asure Software utilizes Bloomfire as their single source of truth for up-to-date content across sales, services, and support teams. Dun &amp; Bradstreet employs the platform to share information across technical sales, product management, documentation, and support teams, enabling faster answer retrieval and deal closures. In the retail sector, outdoor goods retailer Orvis has doubled their first call resolution rates using Bloomfire. AGIA Affinity, a third-party insurance administrator, has decreased the number of calls placed on hold by 50% after implementing the platform. Vacation rental company VRBO (formerly HomeAway) has significantly improved their onboarding ramp-up time for new support agents through Bloomfire's centralized customer support documentation. Bloomfire has also partnered with Glanbia, a global nutrition company, to enhance their research sharing and knowledge discovery processes. In April 2024, Bloomfire collaborated with Dr. Anthony Rhem, a renowned authority in knowledge management and AI, to release "The Ultimate Guide to Knowledge Management and Best Software Platforms 2024," providing insights into AI's role in transforming workplace operations and decision-making processes.

HR Tech

Bloomfire Launches Global Partner Program

Bloomfire is a knowledge management system designed to centralize and democratize information within organizations. The platform allows employees across all levels and departments to contribute to and access a shared pool of knowledge, breaking down traditional information silos. Bloomfire's system features AI-powered search capabilities that index every word, including video transcriptions, enabling users to quickly locate specific information within the platform. This streamlined information retrieval process aims to boost workplace productivity by reducing time spent on prolonged searches. The platform also serves as a repository for institutional knowledge, helping organizations retain valuable insights despite employee turnover. The average annual employee turnover rate in the US was 47.2%.
Key customers and partnerships
PayPal has utilized Bloomfire's services, with a Technical Director at the company reporting significant cost savings. The director stated that purchasing Bloomfire was "a fraction" of the money lost due to inefficient knowledge sharing within the organization.

<div>
 
 RingCentral is a leading provider of cloud-based unified communications as a service (UCaaS) solutions. The company's flagship product, RingCentral MVP (now rebranded as RingEX), offers a comprehensive suite of communication and collaboration tools including voice calls, video meetings, team messaging, SMS, and fax capabilities. RingCentral's platform is designed to enable businesses of all sizes to communicate effectively across multiple devices and locations. The company utilizes a multi-cloud, multi-network architecture to ensure high availability, with a 99.999% uptime SLA. As of December 2021, RingCentral served customers across various industries including financial services, education, healthcare, and technology. The platform integrates with over 300 popular business applications to streamline workflows. RingCentral's solutions are built on open standards and utilize security measures such as TLS and SRTP encryption to protect customer data. In 2021, RingCentral reported annual revenue of USD 1.6 billion, primarily generated through subscription-based pricing models for its cloud services.
 
 
 
 
 Key customers and partnerships
 
 
 
 
 
 RingCentral has established partnerships with major telecom providers and technology companies to expand its reach. The company counts organizations like Toyota, Lufthansa, Salesforce, eBay, and the Golden State Warriors among its customers. In 2024, RingCentral introduced RingSense AI, an AI-powered assistant that provides real-time note-taking, conversation insights, and automated message writing and translation capabilities. RingCentral has also developed RingCX, a native AI-first contact center solution that integrates with its unified communications platform. The company's solutions are recognized by industry analysts, with RingCentral receiving leader designations from firms like Gartner, Frost &amp; Sullivan, and IDC MarketScape.
 
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RingCentral

Aircall is a cloud-based phone system and call center software founded in 2014 in Paris, France. The company provides businesses with a virtual call center solution that integrates seamlessly with popular CRM and helpdesk tools. Aircall's platform enables companies to set up professional phone systems quickly, manage calls and contacts efficiently, and analyze call data to improve performance. Key features include auto-attendants, call routing, contact center management, advanced analytics, and integrations with tools like Salesforce, Zendesk, and Slack.
As of 2024, Aircall serves over 13,000 companies worldwide and has offices in New York, Paris, Sydney, Madrid, Berlin, and London. The company's cloud-based solution eliminates the need for complex hardware installations, making it suitable for businesses of all sizes, from small teams to large enterprises. Aircall's platform is designed to be accessible, transparent, and collaborative, allowing for easy management of phone systems across distributed teams.
Aircall offers three main pricing tiers: Essentials, Professional, and Custom. The Essentials plan starts at USD 30 per user per month when billed annually, with a minimum of three users. This plan includes features like unlimited calls in the US and Canada, basic integrations, and call recording. The Professional plan, priced at USD 50 per user per month when billed annually, adds advanced features such as Salesforce integration, call monitoring, and advanced analytics. Custom plans are available for larger organizations with specific needs.
In June 2022, Aircall announced that it had reached USD 100 million in Annual Recurring Revenue (ARR), achieving "centaur" status - a term used to describe companies with USD 100 million or more in ARR. This milestone came just one year after Aircall reached unicorn status with a valuation of over USD 1 billion. The company's growth has been fueled by increasing demand for cloud-based communication solutions, particularly as businesses adapt to remote and hybrid work environments.

Aircall

Acquire is a unified customer engagement platform that enables businesses to provide efficient, real-time customer communications across multiple channels. The platform combines several key features including live chat, chatbots, co-browsing, video calls, knowledge base software, and a shared inbox. Acquire aims to help companies deliver personalized, omnichannel experiences that modern customers demand without requiring complex IT infrastructure.
The platform allows businesses to respond to customer queries from a single dashboard, providing a consolidated view of all customer interactions. Acquire's live chat functionality works across devices and browsers to offer on-demand support during business hours. Its no-code chatbot builder allows companies to create custom workflows for handling repetitive queries 24/7. The co-browsing feature enables agents to view and interact with customers' browsers in real-time without requiring any downloads. Acquire also includes built-in knowledge base software to organize self-help resources that can be integrated with live chat.
One of Acquire's key differentiators is its video chat capability, which allows face-to-face customer interactions with one-click initiation and no installation required. The platform also provides analytics to measure customer data and gain deeper insights. Acquire is designed to integrate with existing IT resources and offers over 50 integrations with sales, support, social, and analytics tools.
Key customers and partnerships
The Dufresne Group, a Canadian home furnishing retailer, successfully implemented Acquire's video chat feature to reduce furniture repair costs and improve online customer engagement. When faced with pandemic restrictions, the company expanded its use of Acquire to facilitate virtual furniture sales through video tours and co-browsing, allowing them to pivot their business model without additional investment or training.

Acquire

CloudTalk is a provider of AI-powered calling solutions and call center software for modern businesses. Founded in 2016 in Bratislava, Slovakia, the company offers a cloud-based platform that helps sales, customer service, and marketing teams connect with clients more efficiently. CloudTalk's VoIP business calling solution automates workflows and provides managers with built-in analytics to optimize performance and increase calling efficiency. The platform features over 70 features and integrates with leading CRMs and helpdesk tools, centralizing and processing all calling data to allow businesses to customize their customer experience.
CloudTalk's technology includes its own virtual 'phone suite' that integrates with CRMs and support tools, providing key information to customer service and sales teams during calls and enabling easy updates afterward. This capability is estimated to save users 2-3 minutes per call. The company has also built its own infrastructure, giving it better control over voice quality. CloudTalk's recent focus has been on enhancing its AI-powered cloud phone system and contact center solutions, incorporating features such as AI-powered dialers, conversational intelligence, speech recognition, call summarization, automated note-taking, and sentiment analysis.
Key customers and partnerships
CloudTalk reported serving over 4,000 sales and customer-facing teams across more than 100 countries, powering more than 400 million customer conversations. The company primarily attracts small to medium-sized businesses with an average of 10 to 3,000 users, but also counts larger organizations among its clients. Notable customers include Glovo, OYO, Fujitsu, Tier, DHL, and Nokia. CloudTalk's solution is used across various industries, with a particular focus on financial services, where it helps businesses scale their communication capabilities alongside their growing client base.

CloudTalk

Talkdesk is a leading cloud-based contact center software provider founded in 2011. The company offers an end-to-end solution designed to help businesses improve customer experiences and agent productivity. Talkdesk's platform combines enterprise scalability with consumer simplicity, delivering advantages in speed, agility, reliability, and security.
Talkdesk's core offering is the CX Cloud, an AI-powered contact center solution that supports omnichannel interactions across voice, email, chat, SMS, and social media. Key features include intelligent call routing, interactive voice response (IVR), workforce management, quality management, real-time and historical reporting, and integrations with popular CRM systems. The platform leverages artificial intelligence throughout, including for agent assistance, sentiment analysis, and automated quality management.
In 2022, Talkdesk introduced industry-specific solutions called Talkdesk Industry Experience Clouds. These are purpose-built contact center platforms for sectors like retail, financial services, and healthcare. They come pre-configured with industry-specific workflows, AI models, and integrations to accelerate deployment and ROI for companies in those verticals.
Talkdesk places a strong emphasis on ease of use and rapid deployment. The company claims its solutions can be set up in minutes rather than months. The platform is designed to be intuitive for agents, supervisors, and administrators alike. Talkdesk also offers extensive customization options and open APIs for businesses that need to tailor the solution to their specific needs.
Key customers and partnerships
Talkdesk serves customers across various industries, ranging from small businesses to large enterprises. The company states it has "thousands" of customers worldwide, including Fortune 500 enterprises. Talkdesk has over 60 pre-built integrations with platforms like Salesforce, Microsoft Teams, and Zendesk. In July 2022, Talkdesk announced a partnership with Cognizant to bring its Industry Experience Clouds to more enterprises globally and provide implementation support.

Talkdesk

Platforms offering centralized customer interaction and support services via phone, email, live chat, or social media

Platforms that gather feedback from various channels, such as surveys, reviews, and social media,  to gain insights, identify trends, and make data-driven decisions to improve customer experiences

Platforms that offer a centralized repository for organizing information, resources, and documentation, allowing users to access relevant self-service resources related to a specific subject or domain

Platforms for managing customer inquiries, complaints, and technical issues by streamlining ticketing, facilitating communication, and tracking request status

Platforms that enable real-time communication between customers and support agents by offering chat interfaces, file-sharing capabilities, and visitor monitoring

Platforms that provide a comprehensive software solution that consolidates various tools and functionalities, including ticketing, case management, knowledge base, live chat, social media management, self-service options, and analytics

Companies that use GenAI as a core part of their product offering for customer service

AI/ML improves customer service by automating tasks, enhancing response times, and personalized experiences.

Leverages customer data, such as past interactions, purchase history, and preferences, to personalize the experience.

Generative AI automates responses, analyze data, and provide personalized solutions for customer feedback and help-desk.

Supports hybrid working model by providing remote access, collaboration, omnichannel support, self-service options, and analytics.

NLP improves communication and support by analyzing customer inquiries and feedback, enhancing relevance.

Filtered is a skill-based hiring platform that leverages AI technology to revolutionize the technical hiring process. The company's core offering is a system that assesses candidates' fit for job roles, teams, and companies through capabilities-based hiring methods. Filtered's platform employs proprietary remote desktop technology to enable candidates to complete assessments for various technical skills, including cloud-related competencies. The company's services include candidate authentication, fraud detection, video interviews, and code challenges, all designed to provide a comprehensive evaluation of potential hires. Filtered's technology aims to overcome common challenges in tech hiring by focusing on practical skills rather than traditional credentials. The platform also offers reporting tools to help employers monitor hiring-related performance metrics and identify procedural gaps.
Key customers and partnerships
Filtered's client base includes several high-profile tech companies. The platform was being utilized by prominent companies such as Lyft, Cengage, Facebook, and Informatica for their technical hiring needs. The company's focus on skill-based hiring has attracted employers seeking to move beyond traditional hiring methods that rely heavily on academic credentials.

Filtered.ai

Metaview.ai is an AI recruiting technology company that focuses on improving the quality and efficiency of interview processes. The company's core product leverages advanced large language models, including OpenAI's GPT-4, to provide AI-powered interview summarization and a conversational interface for interviews. Metaview's technology eliminates the need for manual note-taking during interviews, allowing recruiters to focus on engaging with candidates. The platform offers features such as Metaview Answers, which enables recruiters to ask questions about candidates and receive instant summaries of key details, exact data points, and underlying insights based on interview discussions. This AI-enabled model helps recruiters extract data from unstructured, information-dense interviews, saving time and improving decision-making. Metaview's customers save an average of 5-10 hours per week per recruiter and experience a 20% reduction in time-to-hire due to higher-quality interviews. The company was founded in 2018 by Siadhal Magos and Shahriar Tajbakhsh.

Metaview

TalentGuard, founded in 2009, is a talent management company that offers an AI-powered workforce intelligence platform called WorkforceGPT. The company's platform helps organizations uncover and foster talent within their workforce, simplifying complex information and making it actionable. TalentGuard's technology focuses on assessing employees' current skills and proficiency levels, developing those skills, and cataloging skill data to determine successful career paths and succession proposals. The platform utilizes artificial intelligence to identify and develop employees' skills and proficiencies, which can increase productivity and improve work quality.
In November 2023, TalentGuard introduced two significant enhancements to WorkforceGPT: Skill Builder and Skill-Based Learning Link Builder. Skill Builder generates technical, leadership, and soft skills with comprehensive definitions and behavioral indicators across four proficiency levels. The Skill-Based Learning Link Builder identifies relevant learning resources, bridging the gap between skill development and practical learning opportunities. These tools aim to help organizations customize and expand their skill libraries, fostering a more dynamic approach to talent development.
TalentGuard's software provides organizations with insights about employee proficiencies, qualifications, experiences, certifications, and work-style preferences. The company's solutions are designed to help businesses reinvest in their employees, offering tools for reskilling and upskilling existing staff. TalentGuard's platform also assists in ensuring workforce compliance with industry regulations and promotes diversity and inclusivity in the workplace.

TalentGuard

Talkpush is a recruitment automation platform that leverages chat interfaces and conversational AI to streamline high-volume hiring processes. Founded in 2014, the company's software enables employers to automate engagement with candidates at scale, handling millions of conversations with job seekers worldwide. Talkpush's technology allows for both automated and human-assisted interactions, with the majority of candidate conversations being fully AI-driven. The platform integrates with leading applicant tracking systems and supports various communication channels including WhatsApp, Facebook Messenger, and Instagram.
Talkpush's product offerings include automated workflows that eliminate up to 95% of top-of-funnel manual tasks in recruitment. The system allows candidates to bypass traditional email and web procedures, reducing the number of face-to-face interviews recruiters need to conduct. Features include the ability to capture voice, video, and other rich media from candidates, as well as tools for recruiters to set up automated shortlisting, rejection, and interview scheduling based on predetermined criteria. In October 2020, Talkpush reported that its users saw a 250% increase in productivity, as measured by hires per recruiter.
The company has expanded its services to include an Automated Onboarding platform, helping new hires prepare for their first day on the job. Talkpush's technology was used to automate more than 10 million conversations with candidates in 2019, surpassing any other recruitment platform globally. The company operates primarily in emerging markets, with a focus on Southeast Asia and Latin America.
Key customers and partnerships
Talkpush serves leading employers in the retail, business process outsourcing (BPO), and staffing sectors. Notable clients include Walmart, McDonald's, Adecco, Concentrix, Teleperformance, and Accenture. The company has also worked with VXI Philippines to implement recruitment chatbots on Instagram.
In April 2020, Talkpush secured funding from Latin Leap, a Colombia-based venture capital studio, to accelerate its growth in the Latin American market. The company has customers in over 10 countries, including Costa Rica, Mexico, Colombia, and Argentina. Talkpush has partnered with various companies to enhance its offerings.

Talkpush

Worklytics is a B2B analytics company specializing in employee engagement and workplace optimization. The company offers a platform that analyzes anonymous collaboration data across various tools such as Office 365, Google Calendar, Drive, Slack, Zoom, GitHub, and JIRA to provide insights into team effectiveness and work patterns. Worklytics' technology focuses on improving how employees spend time, coordinate tasks, and balance individual work with collaboration. The platform utilizes techniques like organizational network analysis (ONA) and predictive analytics to gain insights into team collaboration while prioritizing employee privacy. Worklytics does not store or analyze any work content, instead using only exhaust/log data to understand workflow and collaboration patterns. The company's services are adaptable to diverse working environments, including remote and hybrid setups. Worklytics offers real-time insights through its DataStream work data pipeline and provides organizational benchmarks for companies to compare their metrics with industry peers. The platform also aims to drive positive organizational change through targeted nudges to leaders and managers. As of February 2024, Worklytics operates with a team of nine employees and is based in Seattle, Washington. The company was part of the Y-Combinator Winter 2018 batch.
Key customers and partnerships
Worklytics has established a clientele that includes prominent companies such as Uber, Boston Dynamics, and Nutanix. The company serves clients across the US, Canada, and other remote work setups. Worklytics integrates with popular tools including Google Workspace, Slack, Microsoft Teams, Zoom, and Salesforce to collect collaboration data and provide comprehensive insights into workforce dynamics.

Worklytics

Companies that offer AI-powered tools to support interview-related activities, including interview note-taking, candidate screening, skills testing, and other behavioral insights

Companies that develop AI-powered tools to streamline skill management tasks, including developing training flows, managing employee learning, and creating personalized training and coaching programs. This segment also includes companies that develop GenAI assistants to handle employee queries related to the organization and related processes

Companies that utilize GenAI and machine learning to generate analytics, insights, and dashboards related to human resource management, including employee lifecycle, recruitment, retention, behavioral and social insights, inclusion, compensation, rewards, workforce engagement

Companies that develop AI solutions to manage the employee feedback cycle, including feedback cycle setting, goal setting, developing feedback surveys, analysis of surveys, maintaining job descriptions, and career progression mapping. This segment also includes companies that utilize AI tools to analyze and maintain workplace diversity and inclusiveness

Companies that offer AI-powered tools to recruitment-related activities, including creating job descriptions, sourcing talent via various channels such as social media, carrying out background checks, candidate tracking, and engaging with potential candidates. This segment also includes freelance recruitment platforms that utilize AI-powered tools to match candidates with suitable roles

Bloomfire

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