Groove

Groove is a customer service software company that provides help desk solutions for businesses. The company offers a cloud-based platform designed to streamline customer support operations and improve team collaboration. Groove's core product is a shared inbox that allows teams to manage and organize customer requests from a single platform. The software includes features such as live chat, knowledge base creation, reporting and analytics, and integrations with popular CRM systems and communication tools.

Groove's platform is designed to be intuitive and user-friendly, with a focus on simplifying customer support workflows. The company emphasizes ease of use and quick setup, positioning its product as an alternative to more complex help desk solutions. Groove offers customization options to tailor the software to specific business needs, including the ability to create custom ticket forms and configure automation rules.

The platform includes a mobile app for iOS and Android devices, allowing support teams to manage customer inquiries on the go. Groove also provides email tracking capabilities, enabling users to monitor email opens and engagement. The software offers analytics and reporting features to help businesses track key performance metrics such as response time, resolution time, and customer satisfaction.

Key customers and partnerships

Groove serves a diverse range of customers across various industries. The company's software is particularly popular among small to medium-sized businesses looking for an intuitive help desk solution. Reviews indicate that Groove has users in sectors such as ecommerce, technology, and professional services.

Groove has integrations with several third-party platforms to enhance its functionality. These include connections with CRM systems like Salesforce, as well as integrations with communication tools such as Slack. The company also offers API access, allowing customers to build custom integrations with their existing software ecosystem.