Upper Hand is a comprehensive enterprise-grade software platform designed to help sports and fitness businesses manage and scale their operations. The company's core offering is a suite of management tools that streamline administrative tasks such as membership sales, scheduling, payroll, inventory management, and video analysis. Upper Hand's software aims to provide an intuitive user experience for clients while enabling organizations to leverage data-driven insights for informed decision-making.
Originally launched in 2012 as Bookacoach, a marketplace connecting athletes with coaches, the company rebranded to Upper Hand in 2015 after expanding into back-office management features. Its founders recognized that sports coaches and trainers were utilizing the platform not just to connect with clients but to run their entire businesses. Upper Hand's product evolved into an all-in-one solution tailored for the unique needs of the sports and fitness industries.
A key differentiator for Upper Hand is its focus on continual product innovation driven by customer feedback. The company follows a "product-led growth" mindset, involving customers throughout the development process to solve their root problems effectively. Upper Hand has introduced features like Membership Analytics in August 2022, providing reliable revenue forecasting capabilities to help businesses achieve their sales and retention goals.
The software caters to a range of sports and fitness verticals, from individual coaches and boutique studios to large multi-facility franchises. Upper Hand has found particular success in the franchise management space, which accounted for nearly 80% of its business as of October 2018. The company's technology aims to save sports and fitness businesses up to 18 hours per week on administrative work.
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