Dashbot

Dashbot is a conversational AI and data platform that helps businesses build, analyze, and optimize chatbots and interactive voice response systems. Founded in 2016, the company provides tools to turn unstructured conversational data into actionable insights. Dashbot's key offering is its proprietary Conversational Data Cloud, which centralizes and processes data from various communication channels including chatbot transcripts, support tickets, emails, and voice calls. The platform uses machine learning algorithms to decipher thousands of daily conversations, group similar messages and topics, and identify areas for improvement in chatbot performance.

Dashbot's solution addresses common challenges in chatbot development, such as high failure rates and the need for continuous optimization. The platform's features include a Transcript Transformer for searching and categorizing transcripts, DashbotML for topic modeling and phrase clustering, and Automated Training Data export to optimize natural language processing models. By leveraging these tools, businesses can reduce chatbot failure rates by up to 35% and escalation rates by up to 57%.

Key customers and partnerships

Dashbot works with leading enterprises across various industries. Some of its notable customers include Intuit, Expedia, Geico, Google, and Travelers. The company has also integrated its analytics capabilities with Amazon Lex, enhancing the tools available to developers working with Lex-powered conversational interfaces. This partnership aims to improve the analytical capabilities for those building chatbots on Amazon's platform.