Clinc

Clinc is a provider of conversational artificial intelligence (AI) technologies, founded in 2015 by researchers from the University of Michigan. The company specializes in developing AI-driven virtual assistants for the banking and financial services sector. Clinc's technology utilizes natural language processing to understand complex conversations, allowing customers to perform various banking tasks such as checking balances, reporting lost cards, transferring funds, and gaining insights into spending habits without human interaction. The company's AI platform is designed to comprehend unstructured speech, interpret semantics, intent, and underlying meaning of user queries. Clinc's AI-driven chatbots were serving over six million unique banking customers monthly. The company's products are integrated with various core and online banking platforms, including Finastra, Alkami, and Q2, as well as phone system providers like Genesys and Amazon Connect. Clinc's focus on voice-first technology sets it apart in the market, aiming to provide an experience similar to interacting with a bank's best customer service agent, available 24/7 without hold times. The company's solutions have been deployed in multiple languages, including English, Spanish, Turkish, and Japanese, catering to banks of various sizes globally.

Key customers and partnerships

Clinc has established partnerships with several prominent financial institutions and technology providers. The company's customer roster includes major banks such as Barclays, USA, and Turkey's Isbank. Clinc announced its integration with Q2's Digital Banking Platform through the Q2 Partner Accelerator Program. The company also partnered with Unblu, a provider of omnichannel digital engagement solutions for banks and credit unions. Clinc formed a partnership with Alkami Technology to incorporate its conversational AI into Alkami's platform for financial institution clients. Additionally, Clinc collaborated with OCBC Bank in Singapore to launch a voice-enabled mobile banking assistant, marking it as the first of its kind in the country. The company has also worked with car manufacturers and healthcare organizations, expanding its reach beyond the financial sector.