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TechSee

Extended Reality
Product stageSegments
Growth
?
AR/VR platforms
?

TechSee offers technology for enterprises to provide real-time AR remote virtual assistance to technicians (for field services) or visual engagement to customers via smartphones and tablets. The technology supports the remote assistance of in-house representatives to troubleshoot network devices, smart home products, and other appliances.

In February 2023, the company launched its ‘Open Integration Platform’, allowing firms to add AR and AI to their customer experience without moving away from their current production platforms. Previously, TechSee launched “EVE Cortex,” an interactive AR self-service platform for consumer and enterprise applications, the first scalable visual AI assistant in the industry. It can be used to guide customers through product unboxings and registration, warranty activation, and troubleshooting other issues.

Its call center solution ‘TechSee Live’ lets agents see the customer’s view through their phone, allowing them to provide resolutions. It can also be used by technicians to build a visual library of predefined resolutions and customized self-service flows. The platform uses AI, computer vision, and optical character recognition to automatically identify components, ports, cables, serial numbers, barcodes, and LED indicators in suggesting recommendations. TechSee Live integrates with platforms such as Salesforce, Zendesk, Microsoft Dynamics, ServiceNow, SAP, and Oracle Service Cloud. It also comes with a software development kit (for screen sharing) and several open APIs.

Key customers and partnerships

As of October 2020, TechSee served more than 100,000 users across “hundreds” of organizations including Verizon, Vodafone, Hitachi, and Accenture.

Notable partnerships include that with Oracle’s Field Service platform, providing agents and technicians with AR guidance on their mobile devices over a patented, instant video stream (October 2022).

Funding and financials

TechSee raised USD 30 million in Series C funding in October 2020 co-led by OurCrowd, Salesforce Ventures, and TELUS Ventures with participation from Scale Venture Partners and Planven Entrepreneur Ventures. The funds were allocated to support its expansion into new markets as well as sales and marketing. It also planned to double its employee base of 80 by October 2021.

Extended Reality

Extended Reality

Key stats
Featured companies
238
Total funding (USD)
13.6 Bn
Total addressable market (USD)
100.4 Bn
Key competitors
 
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Company profile
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Company Brief


HQ location:
Shenkar St. Herzliya ISR
Founded year:
2015
Employees:
101-250
Total Funding:
USD 53.5 million
Last Funding
USD 30.0 million, Oct 2020

Funding


Investors


No investor data is available

Funding data are powered by Crunchbase
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