Feedtrail

Humans are wired for connection. It’s as essential as food and water. So much so that human connection is elemental to positive health outcomes. Perhaps this is why, when asked what patients want most from their healthcare experience, 85 percent of the surveyed said: “a doctor who listens.” That’s the essence of delivering patient-centered care—being responsive, respectful, and focused on our unique needs and values. Yet, even with the great strides and investments that we’ve made toward that end, delivering truly responsive, patient-centered care has proven elusive because of varied components, such as efficiency, effectiveness, care coordination, timing, and employee engagement, factor into the equation. The truth is, patient experience is not limited to a single face-to-face interaction with a provider or care team. Instead, one’s healthcare journey is complex and touches upon a myriad opportunities to connect patients with providers, employees, and members across the continuum of care. Each interaction—good, bad, or somewhere in-between—intertwines with the overall human experience, patient outcomes, and, ultimately, the long-term success of healthcare providers. At Feedtrail, we believe delivering healthcare experiences that are exceptional, patient-centered, and profitable requires a new approach—one shaped by a comprehensive understanding of each person’s unique healthcare journey as it unfolds. It’s by capturing human interactions—as they occur in “real-time”—that we can strengthen human connections and advance better outcomes for patients, providers, employees, members, and the entire health economy. The Feedtrail Experience Management platform empowers healthcare organizations and their teams of any size to engage with and learn from patients, clinical care providers, employees, and members instantly, at any point during the lifecycle of care. With advanced analytics and seamless EHR automations, Feedtrail facilitates multichannel interactions that are personalized to users and their care journey tied to specific business objectives. The platform makes it easy to capture healthcare encounters at the moment they occur so organizations can respond when it matters most. Our secure platform is easy to implement, requires no additional hardware or devices, and offers a user-friendly interface that fits seamlessly within any healthcare scenario. We reinforce this technology with deep domain expertise and unparalleled, end-to-end customer support that allows healthcare organizations to identify explicit opportunities for improvement across any number of service lines and act immediately to deliver higher-value experiences.