Feedtrail is a leading provider of patient experience management solutions for the healthcare industry. Its comprehensive platform leverages artificial intelligence (AI) and real-time data analytics to enable healthcare organizations to gather personalized feedback from patients, caregivers, and employees. By identifying areas of concern early, Feedtrail empowers providers to swiftly address issues, improve patient loyalty, boost staff retention, and deliver exceptional quality care across the entire care lifecycle.
The company's innovative technology facilitates real-time engagement with patients through targeted surveys, allowing providers to uncover deeper insights and make data-driven improvements. Feedtrail's platform seamlessly integrates with existing systems, enabling healthcare organizations to streamline communication, share positive feedback with staff, and implement best practices across multiple locations.
In February 2022, Feedtrail partnered with CHOC Hospital, a renowned 334-bed children's hospital in California, to enhance the care delivery experience for patients and caregivers. The initial implementation covered the neonatal intensive care unit (NICU), emergency department, and hospitalists, focusing on improving communication, customizing surveys, and providing caregivers with valuable insights.
Feedtrail's client base includes top community health centers, physician practices, health systems, and private equity groups nationwide.
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