Thankful

Overview
News
Sales Engagement Platforms?
Product stageSegments
Early
?
After-sales service
?

Thankful is an after-sales service platform that provides three main solutions that can be used on a standalone basis or as an integrated solution to streamline the process for agents. “AI Agent” supports the existing helpdesk by communicating and resolving client issues across channels (email, chat, SMS, social media, and in-app); it also features personalization and analytics. “Agent Assist” provides real-time AI-powered insights to agents, featuring intelligent routing, translation of more than 100 languages, sentiment analysis, merging tickets, and a customer data platform. The company’s “Insights” solution, meanwhile, provides customer satisfaction (CSAT) trends, operational issues, fraud alerts, and A/B tests.

The platform claimed that its users experienced a 51% reduction in planned customer support hiring, a 100% clearance for ticketed backlogs, an 81% improvement in response time, a 55% reduction in customer-waiting time, and achieved a 99.3% CSAT score. 

Key customers and partnerships

As of September 2021, the platform had Crate & Barrel, FabFitFun, and MeUndies among its list of brand clients.

In January 2022, the company partnered with Dixa, an after-sales solution provider, to launch an integrated solution in Europe.

Funding and financials

In September 2021, the company raised USD 12 million in a Series A funding round led by Alpha Edison. It planned to use the funds for product development. Thankful also reported revenue growth of 400% YoY since its inception in 2018.

HQ location:
Los Angeles CA USA
Founded year:
2016
Employees:
11-50
IPO status:
Private
Total funding:
USD 12.0 mn
Last Funding:
USD 12.0 mn (Series A; Sep 2021)
Last valuation:
-
Key competitors
 
Loading...
Loading...
Loading...
Loading...
Product Overview
-
Loading...
Loading...
Loading...
Loading...
-
Loading...
Loading...
Loading...
Loading...
-
Loading...
Loading...
Loading...
Loading...
-
Loading...
Loading...
Loading...
Loading...
-
Loading...
Loading...
Loading...
Loading...
Product Metrics
-
Loading...
Loading...
Loading...
Loading...
-
Loading...
Loading...
Loading...
Loading...
-
Loading...
Loading...
Loading...
Loading...
-
Loading...
Loading...
Loading...
Loading...
-
Loading...
Loading...
Loading...
Loading...
Company profile
-
Loading...
Loading...
Loading...
Loading...
-
Loading...
Loading...
Loading...
Loading...
-
Loading...
Loading...
Loading...
Loading...
-
Loading...
Loading...
Loading...
Loading...
-
Loading...
Loading...
Loading...
Loading...
Funding data are powered by Crunchbase
arrow
menuarrow
Click here to learn more
Get a demo

By using this site, you agree to allow SPEEDA Edge and our partners to use cookies for analytics and personalization. Visit our privacy policy for more information about our data collection practices.