Mavenoid

Mavenoid is an AI-powered product support platform designed specifically for hardware and consumer electronics companies. Founded in Stockholm, Sweden in 2017, Mavenoid offers intelligent troubleshooting and remote support solutions to automate technical support and onboarding for a wide range of products including printers, ovens, electric scooters, and industrial equipment. The company's platform combines AI-guided self-service, chatbot functionality, and live support services to help brands resolve customer issues efficiently.

Mavenoid's technology uses natural language understanding and proprietary algorithms to create support models tailored for hardware products. Its AI scans technical documentation, FAQs, and manuals to build a knowledge base optimized for automated hardware support. This allows the platform to handle complex queries beyond simple keyword matching, aiming to truly understand customer intent and provide relevant solutions. As of June 2024, Mavenoid reported achieving self-service resolution rates of 58% and up, compared to a 9% industry average.

The company has continued enhancing its AI capabilities, introducing features like Generative Answers, which instantly scans a brand's product knowledge to provide relevant information in response to customer queries. Another new feature, Vision Assist, allows users to scan product labels with their phones to quickly identify the exact model needing support. Mavenoid can be integrated into websites and applications, as well as connected to CRM software, ticketing systems, and ecommerce platforms.

Key customers and partnerships

Mavenoid works with several prominent hardware and consumer electronics brands including HP, Husqvarna, Jabra, Medion, and Stanley Black & Decker. The company has expanded to serve customers globally, with operations across the US, UK, EU and Canada.

In terms of partnerships, Mavenoid has integrated its platform with various third-party services including Salesforce, Zendesk, Shopify, and Zapier to enhance its capabilities and reach. The company supports over 50 languages, allowing it to provide multilingual customer support solutions for its clients.