Nicereply

Nicereply is a customer experience (CX) management platform that helps businesses improve customer satisfaction through surveys and feedback collection. The platform offers three main metrics: Customer Satisfaction (CSAT), Customer Effort Score (CES), and Net Promoter Score (NPS). Nicereply enables companies to create user-friendly, one-click surveys within email signatures, post-conversation surveys, and website pop-ups. The platform allows customization of surveys to match brand design, including color schemes and logos. Nicereply integrates with popular helpdesk and CRM applications to streamline the feedback process and improve efficiency in daily routines.

Nicereply's features include real-time customer feedback monitoring, customizable survey designs, and analytics capabilities. The platform provides a dashboard for customer service managers that displays important statistics in one place. Nicereply offers various channels for feedback collection, including email surveys, in-signature surveys, and website widgets. The platform's analytics tools allow businesses to track customer ratings, analyze trends, and generate visual reports to gain actionable insights.

Key customers and partnerships

Nicereply has been adopted by various companies across different industries. WebSupport, the largest provider of hosting services and domain registrar in Slovakia, replaced their previous tools with Nicereply in July 2012. According to Martin Baca, Chief Customer Officer at WebSupport, the switch to Nicereply was immediately beneficial, helping them integrate email and chat communications into a single interface and increasing their support team's effectiveness by 47%. WebSupport uses Nicereply to handle around 5,000 chats, 2,000 calls, and 6,000 emails per month.

Nicereply has also formed partnerships with other software providers to enhance its offerings. The platform integrates with various helpdesk systems such as Zendesk, Salesforce, LiveAgent, Help Scout, Front, Freshdesk, and others. These integrations allow businesses to seamlessly incorporate Nicereply's feedback collection and analysis capabilities into their existing customer support workflows.