Language I/O offers machine translation software designed to enhance multilingual customer support. The company's technology employs a multi-step process to deliver accurate and secure translations. Initially, the system scans messages for personally identifiable information (PII), encrypting any detected data to ensure security. Following this, the content is analyzed using a customizable glossary, allowing for the proper translation of brand-specific and industry jargon. This feature prevents literal translations of terms that may lose their intended meaning, such as "apple pencil" being incorrectly translated to "pomme crayon" in French. The final step involves selecting the most appropriate translation engine and applying the glossary terms to generate a personalized and accurate translation for the brand providing customer service. This entire process is completed within milliseconds, enabling quick resolution of support tickets in various languages.
The company's solution aims to boost agent productivity and improve customer support quality across multiple languages. Language I/O claims to reduce costs by 60% while maintaining high-quality translations. The platform is designed to handle various scenarios, including high support volumes, off-season lulls, and tickets in rare languages. It also provides contingency for translation engine outages. Language I/O offers transparent, all-inclusive pricing, allowing clients to easily add more languages or adjust their strategy as needed.
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