Spitch

Spitch is a global provider of conversational AI solutions for businesses, headquartered in Switzerland since 2014. The company offers an omnichannel platform that leverages Natural Language Processing (NLP), Artificial Intelligence (AI), and Machine Learning to help enterprises better understand and serve their customers. Spitch's core technology includes virtual assistants for text and voice, speech analytics, voice biometrics, knowledge base, and chat platform capabilities. The company develops and maintains its own proprietary technology, focusing on delivering customizable end-to-end AI solutions that seamlessly integrate with existing infrastructure. Spitch's platform can handle both voice and text-based interactions, allowing for seamless transitions between channels. The company's solutions are designed to improve customer experience, increase efficiency, and reduce costs for businesses across various industries. As of August 2022, Spitch reported handling over 50 million end-user interactions annually. The company has experienced significant growth, with a reported 400% year-over-year increase prior to its US market entry in March 2022.

Key customers and partnerships

Spitch serves over 40 customers worldwide, including notable names such as Samsung, Etihad Airways, Swisscard, Versicherungs Kammer Bayer, Baloise Insurance, PostFinance, Gruppo Reale, and Migrosbank. The company's solutions cater to various sectors, including finance, insurance, healthcare, technology, telecommunications, education, retail, public transport, and government. In September 2022, Spitch announced a strategic partnership with Omantel, the leading telecommunications provider in Oman, and Datalyticx, an Omani-based startup, to develop Arabic-speaking omnichannel virtual agents for the Middle Eastern market. Additionally, Spitch has collaborated with Swisscom, leveraging their call center conversations to enhance language models, particularly for French and Swiss German dialects.