Kore.ai

Kore.ai is a leading provider of conversational AI and generative AI solutions for enterprises. Founded in 2014, the company offers an enterprise-grade, no-code platform called the Kore.ai Experience Optimization (XO) Platform for building, deploying and managing AI-powered virtual assistants and chatbots. The platform utilizes natural language processing (NLP) and machine learning to enable human-like interactions across multiple channels including websites, mobile apps, messaging platforms, and voice interfaces.

Kore.ai's technology allows organizations to automate customer support, employee assistance, and other business processes. The platform provides pre-built industry-specific assistants as well as tools for customization. Key capabilities include natural language understanding, intent recognition, contextual conversations, omnichannel deployment, and analytics. Kore.ai emphasizes security and compliance in its enterprise offerings. The company has focused on incorporating large language models (LLMs) and generative AI capabilities into its platform to enhance conversational experiences.

Kore.ai serves over 400 enterprise customers globally, including major brands like PNC, AT&T, Cigna, Coca-Cola, Airbus and Roche. The company has reported annual recurring revenue exceeding USD 100 million. Kore.ai has raised approximately USD 223 million in funding to date, with investors including FTV Capital, Nvidia, and Vistara Growth. The company has around 1,000 employees worldwide, with a significant presence in Orlando, Florida and Hyderabad, India.

Key customers and partnerships

Kore.ai has formed partnerships with major technology and services companies to expand its reach. In May 2024, Teleperformance, a global digital business services provider, announced a platinum partnership with Kore.ai to offer advanced AI solutions for customer engagement. This allows Teleperformance to leverage Kore.ai's conversational AI capabilities in its service offerings. Kore.ai has also integrated its platform with various enterprise systems and communication channels to provide seamless experiences across touchpoints. The company focuses on serving large enterprises across industries like banking, healthcare, insurance, retail, and telecommunications.