Got It AI

Got It AI is a company specializing in Conversational AI technologies. The company's flagship product is AutoFlows, an Autonomous Conversational AI platform for customer experience (CX) that utilizes generative AI models. Unlike traditional manually built bots that rely solely on Natural Language Understanding (NLU), Got It AI's solution creates complete and fluid conversational virtual agents from historical conversation logs. The AutoFlows system generates automatable dialog paths with containment estimates, ready for configuration and testing.

The company's product suite includes several components. The AutoDiscovery Engine transforms historical customer interactions from various channels into automatable dialog paths. The AutoFlows Configuration Studio allows CX leads and conversation designers to review and configure recommended dialog paths without coding. The AutoMation Manager supports Got It AI's own RASA-based NLU and dialog manager, with the flexibility to integrate third-party solutions. The AutoLearn Optimizer continuously improves the virtual agent's performance through repeated AutoDiscovery runs. Additionally, the AutoKnowledge Bot generates conversational virtual agents from existing knowledge bases without manual configuration.

Got It AI offers solutions tailored to various industry verticals, including healthcare, technology, ecommerce, and fintech. These solutions range from the QuickStart Solution, which allows rapid visualization and testing of virtual agent containment, to the Advanced Virtual Agent Solution and Advanced Agent Assist solution, which provide more comprehensive implementation and integration options.

The company's technology aims to simplify the deployment of automated yet sophisticated conversational experiences by examining historical customer conversations across multiple channels. Got It AI's approach to "democratizing Conversational AI" involves creating self-managing AI and automation, leveraging state-of-the-art Natural Language Processing (NLP) and Natural Language Generation (NLG) techniques.