Capacity

Capacity is an AI-powered support automation platform that helps businesses increase their capacity to provide internal and external assistance. Founded in 2017 and previously known as Jane.ai, Capacity's platform connects applications, mines documents and web pages, and captures an organization's tacit knowledge to make information instantly accessible via chat. The company's technology uses artificial intelligence, machine learning, and natural language processing to power automated support.

Capacity's platform aims to reduce the time and money spent answering repetitive questions by automating support tasks and providing easy escalation when needed. It gives employees instant access to centralized knowledge, allowing support teams to focus on higher-level tasks. For customers, Capacity provides instant access to frequently asked questions, improving satisfaction.

The platform can answer up to 90% of internal and external inquiries, reducing tickets, emails and phone calls for support teams. It also enables businesses to build outbound campaigns and workflows. Capacity integrates with various systems and apps to connect an entire tech stack for answering questions and automating support tasks across an organization.

Key customers and partnerships

Capacity has seen strong growth, with a 124% increase in annual recurring revenue year-over-year as of January 2022. The company's customer base includes Cargill, which reported USD 19 million in savings to date using Capacity's platform. Cargill has captured 700 opportunities and implemented 236 automations with Capacity.

In October 2022, Capacity announced a partnership with ChatGPT to leverage its generative AI capabilities and make automations more intelligent. The company has also partnered with other major technology providers to expand its integration capabilities.