Ideta

Ideta is a no-code platform that enables businesses to create chatbots, voicebots, and callbots without requiring programming skills. The company's AI-powered tool allows users to build dynamic chat and call bots that can interact with customers across various channels, including websites, Facebook Messenger, Slack, and WhatsApp. Ideta's platform features a user-friendly interface that enables even non-technical users to design smart bots, customize their appearance to match brand aesthetics, and create or modify conversation scenarios. The solution leverages artificial intelligence to enhance chatbot performance, allowing users to train bots with phrases, intents, and entities over time, resulting in more human-like interactions.

The platform offers functionality to automate parts of call centers, integrate with workplace tools, and handle internal processes such as lead collection and appointment scheduling. Ideta's bots can push information to agents, CRM systems, and Google Sheets, as well as send emails. The system also supports multilingual capabilities, enabling businesses to connect with customers worldwide. Users can track chatbot performance through an analytics dashboard, and the platform allows for seamless handover to human agents when necessary. Ideta's solution aims to reduce workload for customer support teams, improve customer engagement, and boost lead generation efforts.

Key customers and partnerships

In June 2021, Ideta partnered with ZeroBounce to integrate real-time email verification into their chatbot platform. This integration allows users to verify email addresses instantly during chat conversations, preventing typos and fake email submissions. The partnership aims to improve lead generation and conversion rates for Ideta's customers by ensuring the collection of valid email addresses.