Sequoia is a venture capital focused on energy, financial, enterprise, healthcare, internet, and mobile startups. The firm helps a small number of daring founders build legendary companies. It spurs them to push the boundaries of what’s possible. The firm seeks to invest in all sectors with a focus on energy, financials and financial services, healthcare and healthcare services, Internet, mobile, outsourcing, and technology.

Sequoia Capital

Ankona invests $5 to $10M into early growth-stage B2B software companies generating $5 to $15M in recurring revenues.  Ankona is a team of experienced investors and founders with over 50 years of combined software experience and is investing out of its debut fund, ACP I.

Ankona Capital Partners

Wasatch Advisors is an investment management company specializing in equity funds. The company manages institutional and individual portfolios.    The company was formed in 1975 by Sam Stewart and still follows his philosophy of a bottom-up research method that focuses on long-term growth and finding market inefficiencies.   Wasatch Advisors maintains its headquarters at Salt Lake City, Utah.

Wasatch Advisors

TriplePoint Venture Growth BDC Corp. (the “Company”) is an externally managed, closed-end, non-diversified management investment company that has elected to be regulated as a business development company under the Investment Company Act of 1940, as amended. It was formed to expand the venture growth stage business segment of its sponsor, TriplePoint Capital LLC (“TriplePoint Capital”). The Company’s investment objective is to maximize its total return to stockholders primarily in the form of current income and, to a lesser extent, capital appreciation by primarily lending with warrants to venture growth stage companies focused in technology, life sciences and other high growth industries backed by a select group of leading venture capital investors.

TriplePoint Venture Growth

RGM Capital is an investment advisory firm.

RGM Capital

Medallia

Medallia helps companies win through customer and employee experience.	It offers a SaaS platform that captures experience data from signal fields emitted by customers and employees. The platform utilizes AI technology to analyze structured and unstructured data from these signal fields across human, digital, and internet of things, or IoT, interactions. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and up-sell opportunities, providing clear and potent returns on investment. The company was founded in 2001 and is headquartered in San Francisco, California.

Medallia is a leading provider of customer and employee experience management solutions. Its platform, Medallia Experience Cloud, enables organizations to capture and analyze data from various sources, including customer feedback, surveys, online reviews, social media, and employee sentiment evaluations. By leveraging this data, Medallia's clients can gain insights into customer and employee experiences, identify areas for improvement, and take actionable steps to enhance satisfaction, engagement, and operational efficiency.

ComOps Accelerates Employee Experience Solutions, in Partnership with Medallia

Experience Management Software Platform

SelectBlinds Chooses Medallia For Customer Experience

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Experience Now

How to Improve Customer Experience and Employee Engagement: Advice from 14 Leading Brands

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10 fascinating nuggets from Medallia's IPO filing

Deriving insights from uncommon data streams

Alternative Data

Medallia is a leading customer and employee experience management platform that helps organizations capture, analyze, and act on feedback across various touchpoints. Founded in 2001, the company offers a cloud-based software suite that collects experience data from multiple channels including surveys, social media, review sites, and contact center interactions. Medallia's platform leverages artificial intelligence and machine learning to analyze this feedback, providing businesses with actionable insights to improve customer satisfaction, loyalty, and operational efficiency.

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Harnessing tech to provide exceptional customer experiences

Customer Service Platforms

Veritas Looks to Reduce Exposure to Private Loan for Software Company Medallia

Schneider Electric

To remodel the way Schneider Electric captures, measures, and manages customer satisfaction

Oracle

Medallia announced it plans to integrate with Oracle CX Service to deliver real-time feedback on what customers think and feel about customer service interactions with a brand.

SoftBank

To enhance customer experience across key touchpoints by extending the deployment of Medallia's Experience Cloud platform across SoftBank's retail environment for an additional three years.

Lenovo

Lenovo selected Medallia Experience Cloud™ and Deloitte Digital to implement a customer feedback program designed to embed the pulse of the customer throughout the organization.

Platforms that gather feedback from various channels, such as surveys, reviews, and social media,  to gain insights, identify trends, and make data-driven decisions to improve customer experiences

Medallia is a leading provider of customer and employee experience management solutions. Its platform, Medallia Experience Cloud, enables organizations to capture and analyze data from various sources, including customer feedback, surveys, online reviews, social media, and employee sentiment evaluations. By leveraging this data, Medallia's clients can gain insights into customer and employee experiences, identify areas for improvement, and take actionable steps to enhance satisfaction, engagement, and operational efficiency.
Medallia's technology utilizes advanced analytics, artificial intelligence, and machine learning capabilities to reveal predictive insights from the vast amounts of experience data collected. This empowers businesses to reduce customer churn, convert detractors into promoters, identify cross-selling and up-selling opportunities, and drive revenue-impacting decisions, ultimately delivering a strong return on investment.
The company's solutions cater to diverse industries, including hospitality, healthcare, retail, financial services, and commercial operations. Medallia's platform seamlessly integrates with various enterprise applications, ensuring a comprehensive and unified view of customer and employee experiences across all touchpoints.
In June 2024, Medallia unveiled its accelerated Employee Experience (EX) Solutions in partnership with Medallia, a pioneer in experience management. This collaboration aims to transform employee feedback, a crucial asset for improving organizational performance and fostering a more productive and satisfied workforce.
Medallia Experience Cloud has been instrumental in helping clients like Prudential Financial boost NPS scores across the brand and its subsidiaries, improve employee engagement, and increase revenues. The company's Voices app empowers employees with real-time customer feedback, fostering a customer-centric culture.

Neudata is a leading fintech firm that provides data intelligence services to asset managers, private equity firms, venture capitalists, consultancies, and corporations globally. It specializes in scouting, sourcing, and evaluating alternative datasets across various industries and domains. Neudata's core offering is a software-as-a-service (SaaS) platform that houses a catalogue of over 6,900 dataset reports, enabling users to search, manage, and compare data sources effectively.
The company's strength lies in its unbiased and objective approach to data assessment, as it does not buy, sell, or take commissions from data vendors. Instead, Neudata evaluates datasets based on over 100 unique factors and delivers metadata reports and advice to clients for a fee. This neutral stance ensures that clients receive tailored intelligence aligned with their specific strategies and goals.
In addition to its SaaS platform, Neudata provides expert insights through its team of data scouting professionals based in London, New York, and Shanghai. The company also offers a service called AltDating, which facilitates connections between data buyers and sellers, streamlining the process of finding and acquiring relevant datasets.
Neudata has expanded its offerings to include specialized products like Neudata Scout ESG, launched in February 2022. This tool helps organizations identify and manage alternative data sources related to environmental, social, and governance (ESG) factors, enabling them to comply with regulations and build their own ESG evaluation models.
The company has established itself as a prominent player in the alternative data ecosystem, hosting influential events like the London Data Summit, where industry leaders gather to explore the past, present, and future of data. Neudata's commitment to innovation and its collaborative approach have positioned it as a trusted partner for firms seeking to unlock the value of alternative data.

Neudata

Orbital Insight is a leading geospatial intelligence company that provides AI-powered analytics solutions to help organizations gain insights and understand trends from geospatial data. The company's flagship product, the Orbital Insight Go platform, combines multiple data sources such as satellite imagery, anonymized location data, ship GPS, and IoT data to deliver actionable insights through machine learning algorithms. Orbital Insight's technology enables customers across various industries, including government agencies, corporations, and non-profits, to monitor supply chains, analyze land use patterns, detect illegal activities, and make data-driven decisions.
In February 2022, Orbital Insight secured a contract from the US Department of Defense to develop a platform for identifying intentional Global Navigation Satellite Systems (GNSS) interference and manipulation operations worldwide. This technology leverages the company's multisensor data stack and AI capabilities to alert analysts about potential jamming and spoofing events, presenting risks to national security and commercial operations.
Orbital Insight has established partnerships with leading Earth observation companies like Satellogic to enhance its data capabilities. In April 2022, the company announced plans to integrate Satellogic's high-resolution satellite imagery and full-motion video into its platform, providing customers with access to higher quality data, improved revisit rates, and lower-cost analytics.

Orbital Insight

<div>
 
 Planet is a startup based in San Francisco and founded by former NASA employees that collects information about its changing planet via a fleet of compact, highly capable Earth-imaging satellites. The broad coverage and high frequency of Planet's satellite imagery will enable customers with unprecedented access to global and local insights that currently are either impossible or cost-prohibitive to obtain. It designs, builds, and operates the largest fleet of satellites, as well as online software, tools, and analytics needed to deliver data to users. Planet offers a diverse selection of imagery and analytic solutions, all made available online through our platform and web-based tools. They provide geospatial insights at the speed of change, equipping users with the data necessary to make informed, timely decisions. In addition to California, Planet has offices in Germany and Canada where they deliver market-leading geospatial imagery to a global network of customers and partners in over 100 countries. The Planet's mission is to image the entire Earth every day and make global change visible, accessible, and actionable.
 
</div>

Planet Labs

Premise is a market intelligence platform that enables organizations to obtain real-time, granular insights from a global network of contributors. By blending machine learning with human intelligence, the company's proprietary methodology allows clients to gather and analyze local insights quickly and efficiently from almost anywhere in the world.
Premise transforms client questions into tasks distributed through its mobile app marketplace. Contributors perform these tasks, capturing data through images, surveys, or on-site observations. The collected data undergoes rigorous quality control, including location verification, image analysis, and fraud detection algorithms, ensuring accuracy and reliability. Verified insights are then presented to clients through customized dashboards or exported in various formats for integration into existing systems.
Premise caters to diverse industries, including consumer goods companies, international development organizations, and public sector entities. Its solutions provide actionable intelligence for execution monitoring, consumer behavior analysis, community understanding, and supply chain optimization. With a global reach spanning over 140 countries, the company facilitates data collection from even the most challenging regions.
Premise distinguishes itself through rapid insights gathering, unparalleled data granularity, and stringent quality assurance measures. As of 2024, the company recorded over 25 million submissions per year, garnering trust from industry leaders.

Premise

PriceStats is a company that specializes in transforming data into meaningful tools for economic analysis. The company's primary focus is on developing global, real-time economic statistics using online data. PriceStats produces daily inflation statistics and Purchasing Power Parity (PPP) series, which are utilized by various financial institutions and policymakers worldwide. The company's technology leverages online retail prices to reveal offline street price changes, often weeks before official numbers reflect inflation trends. This approach allows for more timely and accurate economic insights, potentially enabling policymakers to better prepare for economic fluctuations.
PriceStats has continuously expanded its product offerings since its inception in September 2010. The company has developed inflation series for numerous countries, including the US, UK, Brazil, Germany, France, Canada, Mexico, Poland, and China, among others. In addition to country-specific inflation indices, PriceStats also produces global inflation series, including World Inflation, Food Inflation, and Fuel Inflation series. The company launched its PPP Series in May 2014, providing charts on real exchange rates, relative prices, and over/undervaluation for various countries compared to the US dollar. In January 2024, PriceStats released the China Aggregate Inflation Series, further expanding its coverage of major economies.
Key customers and partnerships
PriceStats distributes its daily inflation statistics and PPP series through an exclusive partnership with State Street Global Markets and State Street Global Exchange. This partnership, established in May 2011, brings PriceStats' indices to the financial sector. Target clients include hedge funds, pension funds, sovereign wealth funds, and other financial institutions interested in accessing high-frequency inflation and PPP measures. State Street provides access to these indices through its proprietary research website, Insights.
In addition to its commercial partnerships, PriceStats has demonstrated a commitment to social responsibility. Since early 2020, the company has provided its indicators for free to 16 central banks worldwide to help navigate the economic effects of the Covid-19 pandemic. In May 2022, PriceStats began distributing its Global Food Inflation series to the public on a complimentary basis through its partnership with State Street, aiming to assist policymakers in addressing rapidly rising food prices and supply shortages driven by global events. The company has also collaborated with statistical offices, offering item-level data free of charge to institutions such as the UK Office for National Statistics and the Central Statistics Office of Ireland during the Covid-19 pandemic.

PriceStats

Generated by sensors. Satellite imagery captures objects on the ground (e.g., cars in a parking lot and ships at a port), lights, pollution, and particulate matter in the air.

Generated by sensors. Collected by a variety of sensors and has many uses including agriculture and other commodities sensitive to the weather.

Generated by sensors. Data gathered from the GPS, Wi-Fi, or Bluetooth signals on mobile phones or other electronic devices, which can be used to track consumer movement such as high footfall areas, time spent at specific locations, and routes.

Generated by individuals. Includes website usage (e.g., time spent on a website, actions, and volume of queries), mobile app usage, social sentiment (based on social media posts, news, videos, and online interactions on social media), product reviews, and surveys.

Generated by individuals. E-receipts gathered from consumers on an opt-in basis provide data on user purchases and product demand. Data are anonymized and provided to corporations for targeted marketing.

Generated by businesses. Credit/debit card transaction and POS system data are structured and sought after and are used to track retail and business spending (e.g., sales volumes and prices).

Generated by businesses. Data sources used to assess consumers' creditworthiness such as income and employment information, consumer banking data, payments to specialty lenders, utilities payments, rental payments, and peer-to-peer lending records. Other data types include local prices, business banking records, commercial transactions (e.g., shipping container receipts), supply chain data, and government and corporation data.

Firms that acquire individual data streams and bundle them for sale to investors or structure/analyze the data to create data products for sale to investors.

Alternative data personalizes products/services by leveraging geolocation, social media, and transaction data for businesses

Medallia is a leading customer and employee experience management platform that helps organizations capture, analyze, and act on feedback across various touchpoints. Founded in 2001, the company offers a cloud-based software suite that collects experience data from multiple channels including surveys, social media, review sites, and contact center interactions. Medallia's platform leverages artificial intelligence and machine learning to analyze this feedback, providing businesses with actionable insights to improve customer satisfaction, loyalty, and operational efficiency.
The company's core product, Medallia Experience Cloud, enables organizations to gather real-time feedback, understand customer sentiments, and drive action throughout the enterprise. It includes features such as text analytics, social review management, and personalized reporting. Medallia's platform is designed to be scalable and can meet the needs of various departments including sales, marketing, product development, and human resources. In 2023, Medallia expanded its capabilities by acquiring Decibel, an analytics platform that provides insights into digital customer experiences through AI-powered anomaly detection and visualization tools like heatmaps and session replays.
Medallia serves a diverse range of industries, with particular strength in sectors such as hospitality, retail, financial services, and telecommunications. The company's solutions help businesses reduce churn, identify cross-sell and up-sell opportunities, and make data-driven decisions that impact revenue. Medallia also offers industry-specific solutions, such as Medallia Zingle for the hospitality sector, which enables real-time messaging between guests and hotel staff.

<div>
 
 RingCentral is a leading provider of cloud-based unified communications as a service (UCaaS) solutions. The company's flagship product, RingCentral MVP (now rebranded as RingEX), offers a comprehensive suite of communication and collaboration tools including voice calls, video meetings, team messaging, SMS, and fax capabilities. RingCentral's platform is designed to enable businesses of all sizes to communicate effectively across multiple devices and locations. The company utilizes a multi-cloud, multi-network architecture to ensure high availability, with a 99.999% uptime SLA. As of December 2021, RingCentral served customers across various industries including financial services, education, healthcare, and technology. The platform integrates with over 300 popular business applications to streamline workflows. RingCentral's solutions are built on open standards and utilize security measures such as TLS and SRTP encryption to protect customer data. In 2021, RingCentral reported annual revenue of USD 1.6 billion, primarily generated through subscription-based pricing models for its cloud services.
 
 
 
 
 Key customers and partnerships
 
 
 
 
 
 RingCentral has established partnerships with major telecom providers and technology companies to expand its reach. The company counts organizations like Toyota, Lufthansa, Salesforce, eBay, and the Golden State Warriors among its customers. In 2024, RingCentral introduced RingSense AI, an AI-powered assistant that provides real-time note-taking, conversation insights, and automated message writing and translation capabilities. RingCentral has also developed RingCX, a native AI-first contact center solution that integrates with its unified communications platform. The company's solutions are recognized by industry analysts, with RingCentral receiving leader designations from firms like Gartner, Frost &amp; Sullivan, and IDC MarketScape.
 
</div>

RingCentral

Aircall is a cloud-based phone system and call center software founded in 2014 in Paris, France. The company provides businesses with a virtual call center solution that integrates seamlessly with popular CRM and helpdesk tools. Aircall's platform enables companies to set up professional phone systems quickly, manage calls and contacts efficiently, and analyze call data to improve performance. Key features include auto-attendants, call routing, contact center management, advanced analytics, and integrations with tools like Salesforce, Zendesk, and Slack.
As of 2024, Aircall serves over 13,000 companies worldwide and has offices in New York, Paris, Sydney, Madrid, Berlin, and London. The company's cloud-based solution eliminates the need for complex hardware installations, making it suitable for businesses of all sizes, from small teams to large enterprises. Aircall's platform is designed to be accessible, transparent, and collaborative, allowing for easy management of phone systems across distributed teams.
Aircall offers three main pricing tiers: Essentials, Professional, and Custom. The Essentials plan starts at USD 30 per user per month when billed annually, with a minimum of three users. This plan includes features like unlimited calls in the US and Canada, basic integrations, and call recording. The Professional plan, priced at USD 50 per user per month when billed annually, adds advanced features such as Salesforce integration, call monitoring, and advanced analytics. Custom plans are available for larger organizations with specific needs.
In June 2022, Aircall announced that it had reached USD 100 million in Annual Recurring Revenue (ARR), achieving "centaur" status - a term used to describe companies with USD 100 million or more in ARR. This milestone came just one year after Aircall reached unicorn status with a valuation of over USD 1 billion. The company's growth has been fueled by increasing demand for cloud-based communication solutions, particularly as businesses adapt to remote and hybrid work environments.

Aircall

Acquire is a unified customer engagement platform that enables businesses to provide efficient, real-time customer communications across multiple channels. The platform combines several key features including live chat, chatbots, co-browsing, video calls, knowledge base software, and a shared inbox. Acquire aims to help companies deliver personalized, omnichannel experiences that modern customers demand without requiring complex IT infrastructure.
The platform allows businesses to respond to customer queries from a single dashboard, providing a consolidated view of all customer interactions. Acquire's live chat functionality works across devices and browsers to offer on-demand support during business hours. Its no-code chatbot builder allows companies to create custom workflows for handling repetitive queries 24/7. The co-browsing feature enables agents to view and interact with customers' browsers in real-time without requiring any downloads. Acquire also includes built-in knowledge base software to organize self-help resources that can be integrated with live chat.
One of Acquire's key differentiators is its video chat capability, which allows face-to-face customer interactions with one-click initiation and no installation required. The platform also provides analytics to measure customer data and gain deeper insights. Acquire is designed to integrate with existing IT resources and offers over 50 integrations with sales, support, social, and analytics tools.
Key customers and partnerships
The Dufresne Group, a Canadian home furnishing retailer, successfully implemented Acquire's video chat feature to reduce furniture repair costs and improve online customer engagement. When faced with pandemic restrictions, the company expanded its use of Acquire to facilitate virtual furniture sales through video tours and co-browsing, allowing them to pivot their business model without additional investment or training.

Acquire

CloudTalk is a provider of AI-powered calling solutions and call center software for modern businesses. Founded in 2016 in Bratislava, Slovakia, the company offers a cloud-based platform that helps sales, customer service, and marketing teams connect with clients more efficiently. CloudTalk's VoIP business calling solution automates workflows and provides managers with built-in analytics to optimize performance and increase calling efficiency. The platform features over 70 features and integrates with leading CRMs and helpdesk tools, centralizing and processing all calling data to allow businesses to customize their customer experience.
CloudTalk's technology includes its own virtual 'phone suite' that integrates with CRMs and support tools, providing key information to customer service and sales teams during calls and enabling easy updates afterward. This capability is estimated to save users 2-3 minutes per call. The company has also built its own infrastructure, giving it better control over voice quality. CloudTalk's recent focus has been on enhancing its AI-powered cloud phone system and contact center solutions, incorporating features such as AI-powered dialers, conversational intelligence, speech recognition, call summarization, automated note-taking, and sentiment analysis.
Key customers and partnerships
CloudTalk reported serving over 4,000 sales and customer-facing teams across more than 100 countries, powering more than 400 million customer conversations. The company primarily attracts small to medium-sized businesses with an average of 10 to 3,000 users, but also counts larger organizations among its clients. Notable customers include Glovo, OYO, Fujitsu, Tier, DHL, and Nokia. CloudTalk's solution is used across various industries, with a particular focus on financial services, where it helps businesses scale their communication capabilities alongside their growing client base.

CloudTalk

Talkdesk is a leading cloud-based contact center software provider founded in 2011. The company offers an end-to-end solution designed to help businesses improve customer experiences and agent productivity. Talkdesk's platform combines enterprise scalability with consumer simplicity, delivering advantages in speed, agility, reliability, and security.
Talkdesk's core offering is the CX Cloud, an AI-powered contact center solution that supports omnichannel interactions across voice, email, chat, SMS, and social media. Key features include intelligent call routing, interactive voice response (IVR), workforce management, quality management, real-time and historical reporting, and integrations with popular CRM systems. The platform leverages artificial intelligence throughout, including for agent assistance, sentiment analysis, and automated quality management.
In 2022, Talkdesk introduced industry-specific solutions called Talkdesk Industry Experience Clouds. These are purpose-built contact center platforms for sectors like retail, financial services, and healthcare. They come pre-configured with industry-specific workflows, AI models, and integrations to accelerate deployment and ROI for companies in those verticals.
Talkdesk places a strong emphasis on ease of use and rapid deployment. The company claims its solutions can be set up in minutes rather than months. The platform is designed to be intuitive for agents, supervisors, and administrators alike. Talkdesk also offers extensive customization options and open APIs for businesses that need to tailor the solution to their specific needs.
Key customers and partnerships
Talkdesk serves customers across various industries, ranging from small businesses to large enterprises. The company states it has "thousands" of customers worldwide, including Fortune 500 enterprises. Talkdesk has over 60 pre-built integrations with platforms like Salesforce, Microsoft Teams, and Zendesk. In July 2022, Talkdesk announced a partnership with Cognizant to bring its Industry Experience Clouds to more enterprises globally and provide implementation support.

Talkdesk

Platforms offering centralized customer interaction and support services via phone, email, live chat, or social media

Platforms that offer a centralized repository for organizing information, resources, and documentation, allowing users to access relevant self-service resources related to a specific subject or domain

Platforms for managing customer inquiries, complaints, and technical issues by streamlining ticketing, facilitating communication, and tracking request status

Platforms that enable real-time communication between customers and support agents by offering chat interfaces, file-sharing capabilities, and visitor monitoring

Platforms that provide a comprehensive software solution that consolidates various tools and functionalities, including ticketing, case management, knowledge base, live chat, social media management, self-service options, and analytics

Companies that use GenAI as a core part of their product offering for customer service

AI/ML improves customer service by automating tasks, enhancing response times, and personalized experiences.

Leverages customer data, such as past interactions, purchase history, and preferences, to personalize the experience.

Generative AI automates responses, analyze data, and provide personalized solutions for customer feedback and help-desk.

Supports hybrid working model by providing remote access, collaboration, omnichannel support, self-service options, and analytics.

NLP improves communication and support by analyzing customer inquiries and feedback, enhancing relevance.

Medallia

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