Rasa provides infrastructure for enterprises to build GenAI assistants by combining its proprietary CALM (Conversational AI with Language Models) technology with a low-code user interface. Features include building conversation flows through drag-and-drop components, testing functionalities, and managing training data.
This platform enables developers to create AI assistants capable of engaging in contextual conversations while allowing businesses to leverage LLMs for language understanding. Rasa addresses common issues like hallucinations in AI interactions by maintaining control over conversation flows and bot responses.
The technology allows AI assistants to handle various tasks, from checking account balances to offering technical support for router issues. Rasa disclosed that it “roughly doubled” its annual recurring revenue (ARR) in 2023 compared to 2022.
The company offers a free plan for developers to explore AI assistant projects. Its paid plan offering full access to the platform is priced at USD 35,000 and upwards.
Key customers and partnerships
As of February 2024, Rasa had been downloaded by developers more than 50 million times, with notable clients like Adobe, Dell, Accenture, and American Express.
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