Vitally

Vitally is a Customer Success Platform that provides a comprehensive view of customer data for businesses. The platform unifies customer information from various sources, including CRM systems, product analytics, support tickets, emails, NPS scores, and revenue data, into a single interface. Vitally's core offering is designed to help customer success teams operate more efficiently by combining productivity and collaboration tools with customer data management capabilities. The platform features automation tools for building customer success workflows, project and task trackers for team alignment, and Docs and Hubs products that leverage customer data to automatically populate account information. Vitally's technology allows businesses to proactively identify trends and leverage insights to deliver improved customer experiences. The company's platform integrates with various data sources, offering both pre-built integrations and APIs to pull in customer information. In June 2024, Vitally introduced Custom Surveys, a fully integrated survey solution that allows teams to gather, analyze, and act on customer feedback within the platform. This feature enables businesses to create sentiment-based surveys, collaborative surveys, and differentiated surveys to capture various types of customer insights.

Key customers and partnerships

Vitally's customer base includes notable companies such as Segment, Productboard, Deel, and Spiff. The company has experienced significant growth, with its revenue increasing fourfold since the beginning of 2022. Vitally has also partnered with HubSpot, with HubSpot Ventures' participation in its Series B funding round in February 2023. This partnership is described as being of strategic importance to HubSpot, with the potential to deliver increased value to the market and their customers.