Numa

Overview
Sales Engagement Platforms?
Product stageSegments
Minimum Viable Product
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After-sales service
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Numa (formerly NumberAI) is an after-sales service platform that provides AI-powered insights exclusively for car dealerships. The platform’s AI-powered chatbot “Numa” connects with customers on their landline numbers and solves customer queries. The platform features a shared inbox that integrates communication across channels (calls, messages, social media) as well as call routing, updates, and lead engagement. The platform is also integrated with payment management systems, loyalty, scheduling, and POS solutions.    

The platform claimed to recover appointment revenue of up to USD 150,000 per month, increase response time by 98%, and facilitate a 16% increase in customer continual service improvement (CSI). 

Key customers and partnerships

As of May 2022, the platform served more than 100,000 dealership customers, including Nissan, Toyota, Chevrolet, KIA, and Mazda. 

Key competitors: None comparable (Numa is the only after-sales service solution we have identified that caters to car dealerships)


HQ location:
456 8th Street Oakland CA USA
Founded year:
2017
Employees:
11-50
IPO status:
Private
Total funding:
USD 44.1 mn
Last Funding:
USD 32.0 mn (Series B; Oct 2024)
Last valuation:
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Key competitors
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Product Overview
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Company profile
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