Richpanel

Richpanel is a customer support platform designed specifically for ecommerce and SaaS businesses. Founded in 2019, the company offers a comprehensive set of tools to streamline customer service operations, including a unified help desk, self-service portal, and AI-powered assistance. Richpanel's core product integrates multiple communication channels like email, live chat, social media, and phone into a single inbox, allowing support agents to manage all customer interactions from one centralized dashboard. The platform also provides deep integration with major ecommerce platforms like Shopify, Magento, and WooCommerce, enabling agents to view customer data, order history, and tracking information alongside conversations.

A key feature of Richpanel is its self-service portal, which empowers customers to resolve common issues independently without contacting support. This includes the ability to track orders, initiate returns or exchanges, and cancel purchases through an intuitive interface. The platform's AI assistant, called Sidekick, uses machine learning to provide agents with real-time recommendations, draft responses, and summarize complex inquiries. Richpanel also offers robust automation capabilities, allowing businesses to set up rules and workflows to handle repetitive tasks and route inquiries efficiently.