Espressive

Espressive is a pioneer in artificial intelligence (AI) for enterprise service management (ESM). Founded in Santa Clara, California, the company's flagship product is Espressive Barista, an AI-based virtual support agent (VSA) that automates help desks by connecting employees to the information they need. Barista leverages advanced natural language processing (NLP) and machine learning capabilities to understand and respond to employee queries across multiple enterprise departments. The platform recognizes over 2.5 billion phrases out of the box in 22+ languages and can integrate with thousands of third-party applications. Espressive's technology aims to increase employee productivity, reduce help desk call volume, and improve overall employee experience.

The company's AI solution incorporates various capabilities including enterprise search, advanced troubleshooting, automations, workflow generation, and AI ops. In March 2023, Espressive introduced "Live Generative Answers," allowing Barista to source information from external sources like public internet data and large language models such as ChatGPT and Bard, in addition to internal knowledge bases. The platform uses a unique "Experience Selector" technology to determine the best resolution method for each employee query, whether through automation, knowledge synthesis, or creating a smart ticket. Espressive claims to achieve average ticket deflection rates of 55 to 67% and employee adoption rates over 80%.

Key customers and partnerships

Espressive has partnered with several major technology companies to expand its reach and capabilities. The company also announced a partnership with Ivanti in March 2022, integrating Barista into the Ivanti Neurons Digital Assistant to provide automated resolution for employee questions and help desk requests.

Espressive's customer base spans various industries including healthcare, retail, and technology. The company's technology has been recognized by industry analysts, with Espressive being named a 2019 Gartner Cool Vendor and a 2020 Forrester New Wave Leader in the AI for IT operations (AIOps) space.