Freshworks

Freshworks Inc. (Nasdaq: FRSH) is a customer engagement software company that provides cloud-based business software products for customer support, IT service management, CRM, marketing automation, and HR management. Founded in 2010 in Chennai, India by Girish Mathrubootham, Shan Krishnasamy, and Vijay Shankar, Freshworks is now headquartered in San Mateo, California.

Freshworks offers a suite of products including:

• Freshdesk: Customer support software

• Freshservice: IT service management software

• Freshsales: Sales CRM software

• Freshmarketer: Marketing automation software

• Freshteam: HR management software

• Freshchat: Customer messaging software

The company's mission is to enable businesses to delight their customers and employees with easy-to-use, feature-packed, and affordable software. Freshworks aims to provide a "fresh" alternative to complex and expensive business software by focusing on user-friendly design and quick implementation.

As of Q1 2024, Freshworks reported revenue of USD 174.1 million, representing 20% year-over-year growth. The company serves over 65,000 customers across 120+ countries, including American Express, Blue Nile, Bridgestone, and Klarna. Freshworks employs over 4,000 people globally across offices in India, US, Europe, and Australia.

In September 2021, Freshworks went public on the Nasdaq stock exchange, raising over USD 1 billion in its IPO. This made Freshworks the first Indian SaaS company to list on Nasdaq. The company continues to focus on expanding its product offerings, growing its customer base, and improving its AI capabilities to enhance customer engagement solutions.