Aisera

Aisera is an AI-driven platform that automates tasks, actions, and workflows for employees and customers across various enterprise departments. Founded in 2017 by Muddu Sudhakar and Christos Tryfonas, the company offers an AI Service Management (AISM) solution that leverages natural language processing, machine learning, and robotic process automation to resolve customer service, IT, HR, sales, and operations issues. Aisera's technology integrates with existing systems of record and help desk portals to respond to incoming inquiries and requests automatically.

The company's platform uses domain-specific large language models (LLMs) tailored for industries like healthcare, finance, and government, as well as for specific enterprise functions such as HR, IT, and procurement. These LLMs, typically containing 10-100 billion data points, help reduce hallucinations and improve accuracy in automated responses. Aisera's solution can understand over 70 languages and employs reinforcement learning to continuously improve its performance based on user feedback.

Aisera's product offerings include AI-powered virtual assistants, chatbots, and tools for ticket automation. The company's Ticket AI solution, launched in December 2021, is designed to help organizations scale their support operations efficiently. In June 2021, Aisera enhanced its Customer Service & Customer Experience (CX) solutions to provide personalized, concierge-grade customer experiences through AI-driven automation.

As of August 2022, Aisera reported serving over 100 customers with close to 80 million users. The company has experienced significant growth, with a reported 300% year-over-year increase and gross margins between 80% to 90%. In August 2022, Aisera raised USD 90 million in Series D funding led by Goldman Sachs, bringing its total funding to USD 180 million.