HumanFirst

Overview
Activities
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Natural Language Processing Tools?
Product stageSegments
Seed
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Conversational AI and customer service automation
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HumanFirst is a Montreal-based software company that provides a low-code data productivity platform for analyzing and leveraging conversational data. The company's core product, Atlas, allows organizations to extract insights from unstructured data sources like customer support tickets, emails, texts, and call transcripts. Using natural language understanding (NLU) and large language model (LLM) capabilities, HumanFirst enables businesses to identify trends, automate responses, and build AI-powered applications without extensive coding knowledge.

The platform offers features for clustering similar content, topic modeling, and intent analysis to help companies better understand customer interactions at scale. HumanFirst integrates with various conversational databases and NLU engines, allowing flexibility in implementation. The company positions its technology as a bridge to help organizations unlock value from their conversational data and deploy AI more effectively, particularly for use cases like improving customer service and optimizing contact center operations.


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Disclaimer: This company profile has been generated using data obtained through automated web searches and advanced generative AI technology. While we strive to ensure the accuracy and reliability of our sources, auto-generated information could be outdated or inaccurate and should be verified independently.
HQ location:
3 Place Ville Marie Suite 400 Montréal QC CAN
Founded year:
2017
Employees:
11-50
IPO status:
Private
Total funding:
USD 3.8 mn
Last Funding:
USD 3.8 mn (Seed; Jul 2023)
Last valuation:
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