New Enterprise Associates is a prominent venture capital firm focusing on investments in technology and healthcare startups. They help entrepreneurs build transformational businesses across multiple stages, sectors, and geographies. With over $19 billion in cumulative committed capital since the firm’s founding in 1977, NEA invests in technology and healthcare companies at all stages in a company’s lifecycle, from the seed stage through the IPO. The firm's long track record of successful investing includes more than 210 portfolio company IPOs and more than 360 acquisitions.

New Enterprise Associates

Bain Capital Ventures invests in seed to growth-stage startups that are using tech to disrupt existing markets or create entirely new ones.  The firm invests from seed to growth in enterprise software, infrastructure software, and industries being transformed by data.  Bain Capital Ventures has helped launch and commercialize 200-plus companies since 2000, including investments in DocuSign, Jet.com, Kiva Systems, LinkedIn, Rapid7, SurveyMonkey, Taleo, and TellApart. Bain Capital Ventures has more than $5.2 billion of assets under management with offices in San Francisco, New York, and Boston.

Bain Capital Ventures

Meritech Capital provides late-stage venture capital to technology companies. It specializes in the fields of finance, venture capital, and late-stage investment management.  It was founded in 1999 and headquartered in Palo Alto, California.

Meritech Capital Partners

3i is a British private equity group that has billions under management. For over 65 years we've invested in supporting people who start, grow, change and buy businesses; delivering significant power to the people they work with through their knowledge, experience and global network of relationships. Ultimately, we’re driven by their strong sense of values.  They form close partnerships with the companies they invest in and they build strong relationships based on integrity, trust and mutual respect. 3i’s ability to create value in its portfolio companies has always been underpinned by the differentiated scale of its international resources, knowledge and networks. However, they also recognise the role of specialist resource in driving superior performance. With a track record in delivering innovative value creation solutions, they have developed a highly-effective approach. Working collaboratively, their aim is simple: to give management the tools they need to build lasting capabilities and competitive advantage.

3i Group

IVP turns breakout companies into enduring market leaders. With a 40-year record of driving growth and 130+ IPOs, we’ve partnered with over 400 companies including Amplitude, Brex, Coinbase, Crowdstrike, Datadog, Discord, Klarna, Slack, Snap, and Twitter. As trusted allies, IVP helps founders and CEOs meet the challenge of leading a rapidly growing company. Its proven system bolsters functions including those that are sometimes overlooked and partners serve as trusted allies to companies seeking to realize their full potential.

Vonage

Vonage is a provider of cloud-based communications to businesses and consumers. It offers a uniquely flexible portfolio of proven, ready-to-go applications, or use of extensive communications APIs to create proprietary applications and integrations or takes the best of both, using apps and customizing with APIs. It also enables businesses to have great conversations everywhere, to effortlessly create new and differentiated experiences, unlock the power of data, and AI to make every conversation more successful.

Airtel Business and Vonage join forces to launch business communications application

Harnessing tech to provide exceptional customer experiences

Customer Service Platforms

Platforms offering centralized customer interaction and support services via phone, email, live chat, or social media

Platforms that gather feedback from various channels, such as surveys, reviews, and social media,  to gain insights, identify trends, and make data-driven decisions to improve customer experiences

Platforms that offer a centralized repository for organizing information, resources, and documentation, allowing users to access relevant self-service resources related to a specific subject or domain

Platforms for managing customer inquiries, complaints, and technical issues by streamlining ticketing, facilitating communication, and tracking request status

Platforms that enable real-time communication between customers and support agents by offering chat interfaces, file-sharing capabilities, and visitor monitoring

Platforms that provide a comprehensive software solution that consolidates various tools and functionalities, including ticketing, case management, knowledge base, live chat, social media management, self-service options, and analytics

Companies that use GenAI as a core part of their product offering for customer service

Vonage

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