Amsterdam-based Kaizo is a workforce performance management platform designed for customer support professionals. It incorporates gamification, AI, and real-time analytics to focus on improving operational efficiency, team performance, and employee retention. Kaizo offers reporting, capacity planning, Q&A tools, and real-time performance analytics. It uses machine learning to analyze up to 50 data points in optimizing the customer service workflow, and guides support teams to replicate those actions through gamified methods.
Key customers and partnerships
As of March 2020, the company served more than 500 companies. In August 2021, Kaizo reported that its customer base grew 200% in 2020, reaching clients in 82 countries. It operates a subscription-based business model with paid plans starting at USD 12 per agent per month.
Funding and financials
Kaizo raised USD 4 million in an extended seed round led by Fortino Capital in June 2021 for hiring, platform development, and customer acquisition.
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