PolyAI

PolyAI is a London-based company that develops conversational AI technology for customer service automation. The company's platform combines generative AI with a user experience tailored for enterprise voice channel deployments. PolyAI's voice assistants are designed to understand and engage with each individual's unique voice, making them valuable tools for businesses across industries. The company's technology allows voice assistants to guide customers through complex queries conversationally, addressing the shortage of call center workers. PolyAI's platform includes smart workflows for designing and launching voice experiences, actionable insights unique to voice interactions, and out-of-the-box integrations for quick deployment and improvement of voice assistants.

PolyAI's AI agents can handle calls autonomously during peak times when human agents are unavailable. They have instant access to relevant information and can speak multiple languages. As of May 2024, PolyAI had deployed the world's most multilingual enterprise voice assistant, supporting 12 languages and doing the work of over 1,000 full-time employees for one of its global clients. The company's voice assistants can fully resolve between 40-90% of all incoming calls while increasing customer satisfaction scores by up to 40%. PolyAI's technology aims to improve customer experience, reduce costs, increase productivity, and collect valuable data about customer interactions.