MD Ally

MD Ally is a telehealth company that partners with public safety systems to expand their scope of services. The company's technology allows dispatchers and first responders to connect non-emergency 911 callers to virtual care professionals trained in emergency medicine. This approach helps reduce the burden on emergency rooms and ambulance services while providing patients with timely medical assistance. 

MD Ally's solution integrates with existing emergency response systems, enabling dispatchers to triage calls and direct non-emergency patients to telehealth services. The platform covers a wide range of common but non-emergency conditions, including prescription refills, chronic pain, cold and flu, diarrhea or constipation, rashes, and migraines. MD Ally's virtual care providers offer treatment recommendations, prescriptions, transportation to local medical facilities, behavioral health support, and referrals to community resources.

Key customers and partnerships

MD Ally's technology aims to improve access to healthcare, particularly for low-income communities that often face longer ambulance wait times and use emergency care as primary care.

MD Ally has established partnerships with several emergency service providers and local governments. 

In March 2022, the company partnered with Lee County in Southwest Florida to implement its real-time telemedicine solution for 911 calls. Also, in April 2023, the company collaborated with Falck, a global emergency services provider, to enhance healthcare for EMS patients in Alameda County, California. This partnership aimed to improve access to healthcare and prevent expensive hospital bills for non-emergency cases.