Hyro

Hyro develops a plug-and-play conversational artificial intelligence (AI) platform for healthcare organizations. The company's Adaptive Communications Platform utilizes natural language processing to automate patient interactions across multiple channels, including call centers, websites, mobile apps, and SMS. Hyro's AI assistants handle tasks such as appointment scheduling, prescription refills, FAQ resolution, and password resets without requiring manual creation of conversational flows. The platform scrapes data from various sources, maps it into a knowledge graph, and adds layers of natural language understanding to enable adaptive self-learning. This approach allows for rapid deployment, typically within 48 hours, and minimal maintenance compared to traditional chatbots. Hyro's technology can deflect and resolve up to 85% of routine calls, freeing up human agents to focus on more complex inquiries. The platform also provides analytics and insights to improve organizational decision-making. Since its launch in 2020, Hyro has experienced significant growth, doubling its annual recurring revenue year-over-year. As of May 2023, the company had raised a total of USD 35 million in funding.

Key customers and partnerships

Hyro's AI assistants have been utilized by tens of millions of patients across various healthcare networks, providers, and hospitals. Notable clients include Weill Cornell Medicine, Intermountain healthcare, Baptist Health, and Novant Health. In October 2023, Hyro announced a partnership with UST, a digital transformation solutions company, to integrate its conversational AI capabilities into UST's patient-centric digital offerings for health systems. This collaboration aims to enhance contact center operations for their joint customer base by automating routine queries and streamlining staff workflows.