Voiceflow

Voiceflow is a conversational AI platform that enables teams to collaboratively design, prototype, and build AI agents for various use cases. Founded in 2019, the company provides a visual, no-code environment for creating conversational experiences across multiple channels including voice assistants, websites, and messaging apps. Voiceflow's platform integrates with popular natural language understanding technologies and large language models, allowing users to leverage AI capabilities without being locked into a single vendor.

The platform features a drag-and-drop interface where users can create conversation flows using different blocks and logic to handle user interactions. It supports advanced capabilities like contextual dialog management, entity recognition, and multi-turn conversations. As of August 2023, Voiceflow reported having approximately 130,000 users from 450 enterprise customers, including major companies like Amazon, JP Morgan, and The Home Depot. The company claims its platform enables teams to build AI agents twice as fast as traditional methods.

Voiceflow offers analytics tools to track chatbot performance and supports integrations with third-party services. The platform can be used to create chatbots for customer support automation, in-app assistants, and other conversational AI applications. In 2023, Voiceflow introduced new AI-powered features including an LLM-based builder for creating customer support agents.

Key customers and partnerships

Voiceflow's customer base spans various industries and includes major enterprises like Amazon, JP Morgan, The Home Depot, State Farm, Vodafone, and BMW. The company has also worked with a government agency.