TeamSupport

TeamSupport is a customer support software platform designed specifically for B2B technology and software companies. The cloud-based solution focuses on improving internal collaboration and enhancing customer service through a suite of tools. TeamSupport's key offerings include a ticketing system, shared inbox, knowledge base, and customer self-service portal.

The platform's ticketing system allows support teams to manage and track customer inquiries efficiently. TeamSupport emphasizes team collaboration, enabling multiple agents to view and work on tickets simultaneously. The software provides real-time visibility into customer interactions, allowing teams to see all engagements instead of comparing separate tickets. This collaborative approach aims to break down barriers within organizations and streamline issue resolution.

TeamSupport's features include integrated screen recordings, advanced customer service portals, built-in reporting tools, and multi-channel support capabilities. The platform allows users to create video tutorials and instructions to assist customers visually. Its reporting and analytics tools provide insights into customer behavior, agent performance, and overall support trends.

The software incorporates a Complete Customer Database, storing all customer interactions in one centralized location. This feature enables support teams to access comprehensive customer data, including previous purchases and support history, facilitating more personalized service. TeamSupport also offers automation capabilities to handle routine tasks and improve workflow efficiency.

In February 2014, TeamSupport was recognized with a Gold Stevie Award in the Best Help Desk Software category at the 8th Annual Stevie Awards for Sales & Customer Service, highlighting its position as a leading solution in the industry.

Key customers and partnerships

TeamSupport caters to businesses of various sizes, from small startups to established enterprises. The platform integrates with several popular business tools and applications, including Salesforce, JIRA, Dropbox, and MailChimp, enhancing its functionality and allowing for seamless data flow between systems.

The software's customer base spans multiple industries, with a particular focus on B2B technology and software companies. TeamSupport's client portfolio includes businesses that require robust collaborative customer support solutions.

TeamSupport's partnerships extend to integration with various communication channels, including email, chat, and social media platforms. This multi-channel approach allows businesses to manage customer interactions across different touchpoints within a single interface, providing a unified customer service experience.