Tidio

Tidio is a customer service platform that offers AI-powered chatbots, live chat, and email marketing solutions. The platform aims to help businesses improve customer engagement, automate support processes, and increase sales. Tidio's core product is its chatbot technology, which utilizes natural language processing and machine learning to understand customer inquiries and provide relevant responses. The chatbots can handle tasks such as answering FAQs, providing product recommendations, and qualifying leads without requiring coding or integration from the business owner.

Tidio's live chat feature enables real-time communication between businesses and website visitors, allowing for immediate customer support and sales assistance. The platform also includes a ticketing system that transforms incoming support emails, live chat conversations, and social media messages into tickets, which can be assigned to available operators. Tidio offers a visual automation builder that allows users to create custom chatbot scenarios using a drag-and-drop interface. Users can set up triggers, actions, and conditions to automate various aspects of customer interactions.

The platform supports integration with multiple channels, including Facebook Messenger, Instagram, and WhatsApp, allowing businesses to manage all customer communications from a single dashboard. Tidio also provides an email marketing function that enables users to create and send newsletters and automated campaigns to subscribers. As of 2024, Tidio serves approximately 23,000 paying customers and has raised USD 25 million in its most recent funding round.

Key customers and partnerships

Tidio caters primarily to small and medium-sized businesses across various industries. Tidio integrates with several third-party platforms, including Shopify, WordPress, Wix, Mailchimp, and HubSpot, allowing users to enhance their customer service capabilities across multiple channels. The company also offers compatibility with platforms such as LINE, Facebook, and WhatsApp to create a multichannel customer service system.