Help Scout is an after-sales service platform that provides a unified communication interface for agents. The platform consists of a shared inbox that integrates client requests across channels (email and chat) and a knowledge base system to empower customers. It also features customer management tools, automated workflows, reporting, and analytics. As of May 2022, the platform had more than 80 integrations in its partner ecosystem.
The platform’s edge is that it offers personalized packages (maximum discount of up to 100%) for not-for-profit organizations that are advocating for human rights, environmental sustainability, and underrepresentation in technology.
It also claimed to improve productivity by more than 50%, with a 30% reduction in support volume via the knowledge base system.
Key customers and partnerships
As of May 2022, the platform served more than 12,000 companies in more than 140 countries, which included Mixmax, okcupid, Trello, honey, Spindrift, and YETI.
Funding and financials
In March 2015, the company raised USD 6 million in a Series A funding round led by Foundry Group.
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