Replicant

Replicant is a San Francisco-based company that develops call center automation software using artificial intelligence and machine learning technology. The company's core product is a "thinking machine" that uses advanced AI models to accurately translate customer intent 94% of the time. Replicant's system integrates with existing customer relationship management software to recognize customers based on their order histories and past interactions. It can capture, transcribe, and make customer conversations searchable, while engaging with customers through voice, SMS, and web channels. The technology is designed to automate mundane customer service interactions, allowing human agents to focus on more complex issues. Replicant's AI is contextually aware, drawing upon knowledge from prior conversations and customer data. The system has been trained to wait a few extra seconds for a person to finish speaking, accommodating older populations and those with speech delays. The company offers enterprise customers the ability to choose data retention windows, typically ranging from six months to two years. For cases involving sensitive information, Replicant provides a service called "highly confidential turn" to redact sensitive data from its database and logs.