NLX

NLX is a conversational AI company founded in 2018 that provides an end-to-end platform for enterprises to build, manage, and analyze automated customer interactions across voice, chat, and multimodal channels. The company's flagship product, Conversations by NLX, is a no-code platform that enables brands to create personalized AI-powered conversations that can be deployed across multiple channels. NLX leverages generative AI, cloud software, and its proprietary conversational AI technology to deliver customer experiences that meet enterprise requirements for scale, complexity and compliance.

The platform integrates with existing enterprise systems and allows both technical and non-technical teams to design conversational flows. It includes built-in analytics and reporting capabilities so conversations can be optimized based on customer feedback. NLX uses a usage-based pricing model where customers only pay for what they use. The company's technology aims to reduce customer wait times and allow brands to scale their customer support operations efficiently.

In February 2024, NLX launched a new solution called NLX Journey, which combines unscripted AI-powered conversations with the ability to transact across multiple brands in a unified experience. This allows travelers to plan complex trips and make bookings across airlines, hotels, and activities all within a single conversational interface. NLX Journey leverages Google's Gemini 1.5 Pro model and can be deployed by travel companies in a matter of weeks with minimal engineering effort.

Key customers and partnerships

NLX works with enterprise customers across industries including travel, hospitality, retail, banking and insurance. Some of its notable clients include Red Bull, Copa Airlines, Comcast, and United Airlines. The company's largest deployment is used in 90 countries and over 65 languages.

NLX has partnerships with major technology providers like Amazon Web Services, Google, and Microsoft to leverage their AI models. The company also participated in the Comcast NBCUniversal LIFT Labs accelerator program. In the travel sector, NLX has engaged with JetBlue through its venture capital arm JetBlue Ventures, which is an investor in the company.