aftership

AfterShip is a customer experience platform for ecommerce that provides post-purchase solutions to help online businesses improve their shipping, tracking, and customer engagement processes. Founded after winning a global hackathon, AfterShip has grown to become a leading provider of shipment tracking and post-purchase services. The company's core offering includes a comprehensive package tracking system that integrates with over 900 carriers worldwide, allowing businesses to monitor shipments and provide real-time updates to customers.

AfterShip's platform offers a range of features designed to enhance the post-purchase experience. These include automated order status updates, branded tracking pages, email and SMS notifications, and analytics tools to measure shipping performance and customer engagement. The company also provides solutions for returns management, helping businesses streamline the returns process and improve customer satisfaction. In March 2023, AfterShip expanded its capabilities by launching a personalization solution for Shopify storefronts, enabling merchants to offer AI-driven product recommendations and upsell opportunities across various pages of their online stores.

The platform is designed to be user-friendly, with a dashboard that allows businesses to manage all aspects of their post-purchase operations. AfterShip's API and webhooks enable integration with various ecommerce platforms and third-party applications, making it adaptable to different business needs. As of 2024, AfterShip has tracked over two billion packages and touched more than 250 million consumers worldwide, demonstrating its significant reach in the ecommerce industry.

Key customers and partnerships

AfterShip serves over 17,000 retailers, including several top retailers from the National Retail Federation's Top Retailers 2022 list. The company's client base spans from small businesses to global enterprises, with notable customers including Microsoft, Dell, HP, Wish, Yahoo, and iconic brands such as Harry's, TOMS, and Kylie Cosmetics.

In August 2022, AfterShip announced a technology partnership with Attentive, a conversational commerce platform. This integration allows merchants to provide personalized shipment tracking and notifications through text messaging, enhancing the post-purchase customer experience. In March 2023, AfterShip launched an integration with Happy Returns, a PayPal company, to streamline online returns for US customers. This partnership enables box-free, printer-free returns at thousands of Happy Returns locations, including FedEx, Ulta Beauty, and Staples stores.

AfterShip has also collaborated with Apple to enable order tracking through Apple Wallet. As of February 2024, AfterShip merchants can offer their customers the ability to track orders in real-time via Apple Wallet, providing a seamless and secure tracking experience for iOS users.