Tel Aviv-based Five Sigma provides a cloud-based, data-driven claims management platform that uses technologies such as artificial intelligence (AI) and machine learning (ML) to automate claims and improve the claims management process for insurers. The platform automates all parts of the claims management process, such as First Notice of Loss (FNOL), coverage, liability, claims payout, recovery, and quality assurance, and aims to improve the accuracy of claims. The company’s customer base includes Hippo Insurance, Boost, INSHUR, MGM, Palomar, and Qover, among others.
In July 2024, Five Sigma launched Clive, an AI-driven insurance adjustment agent designed to enhance the claims process through improved efficiency, accuracy, and lower costs. Clive enables insurers, MGAs, and TPAs to streamline claims handling using AI and automation without needing to replace their existing systems, ultimately enhancing the customer experience while reducing operational expenses.
Key customers and partnerships
In August 2022, Five Sigma partnered with One, a digital insurance payment solutions provider, to offer its customers a more convenient premium and claims payment method without leaving Five Sigma’s claims management solution platform.
It also launched an integrated SaaS technology suite in September 2023, in partnership with Socotra. The product combines Five Sigma's claims management software with Socotra's core policy and billing solutions to enable real-time data-driven decision-making across policy management and claims handling processes. Further, it added AI capabilities into its claims management system through a partnership with Google Cloud. The new tool called AI Assist contains key elements, such as smart automation, voice AI, and an SMS Dashboard for analyzing text messages received by companies to provide insights and automate claims management tasks.
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