(ERA) Entrepreneurs Roundtable Accelerator is New York City’s leading technology accelerator and early-stage venture capital fund. It has invested in 330+ start-ups since launching in 2011. Our alumni companies, who come from all over the world, are already playing leading roles in the evolution of virtually every major global industry. To date, ERA alumni companies have raised more than $2 billion in capital and collectively exceed $10 billion in market capitalization. ERA’s initial investment in participant companies is $150,000 on a post-money SAFE in return for 6% of each company. ERA runs two four-month sessions per year one each in the winter and summer. We invest $150,000 on a post-money SAFE in return for 6% of each company selected. In addition to this financial investment, our companies are immersed in our mentor-driven program. We also provide free office space, free hosting credits with several major cloud providers, and additional benefits through our legal, finance, accounting, and other business-service partners.

(ERA) Entrepreneurs Roundtable Accelerator

Founded in 2010 by ex-software operators, Tola Capital is a venture capital firm that believes in the power of software and data to transform the way the world works. Our diverse team provides hands-on engagement to founders who build solutions with the potential for long-term, transformational change. We invest globally across multiple stages and exclusively target companies led by exceptional talent who are building essential software for enterprise customers.

Tola Capital

Temerity Capital Partners is a family office and private investment company investing across the capital structure in public and private companies as well as direct real estate.

Temerity Capital Partners

Insight Partners is a global software investor that partners with growth-stage technology and software companies. Insight has a deep focus in Fintech, Cybersecurity, AI/ML, DevOps, and Healthcare sectors. Across their people and their portfolio, they encourage a culture around a core belief growth equals opportunity. As of December 31, 2022, the firm has over $75B in regulatory assets under management. Insight Partners has invested in more than 750 companies worldwide and has seen over 55 portfolio companies achieve an IPO.

Insight Partners

Wildcat Capital Management was founded in 2011 by Len Potter with the purpose of managing capital for the founding partner of TPG Capital, David Bonderman. The firm manages assets for 16 underlying vehicles and a total of 42 individuals including David’s family and friends. The firm is a registered investment advisor, and has $1,031,887,715 in assets under management. Wildcat has offices in Texas and New York.

Wildcat Capital Management

Grassy Creek Ventures is an international investment firm specializing in asset management and property management.

Grassy Creek Ventures

RingCentral Ventures will focus on supporting entrepreneurs and early-stage start-ups.

RingCentral Ventures

Glia

Glia is the leader and pioneer of Unified Interaction Management—redefining how companies interact with their customers. The Glia Interaction Platform unifies voice, digital customer service, and AI with a unique ChannelLess® architecture that eliminates data silos, dropped context, and frustration for customers and representatives. With Glia, companies can easily shift volume between channels, and customer connections can evolve naturally. Glia helps its customers harness the power of customer interactions to drive efficiency, loyalty, and revenue. Glia has partnered with over 500 insurance companies, banks, credit unions, and other financial institutions worldwide to improve the customer experience and drive business results. Named a Deloitte Technology Fast 500™ company for a fifth year in a row and a Great Place to Work (with a 97% employee satisfaction rating), the company has raised over $150 million in funding from top investors and was recently valued at over $1 Billion. Learn more at glia.com.

Glia is a provider of Digital Customer Service (DCS) solutions, offering a unified platform that integrates traditional phone, SMS, chat, voice, and video communication channels. The company's technology is designed to enhance customer interactions through on-screen collaboration and AI-enabled assistance. Glia's platform allows businesses to seamlessly transition between different communication methods, creating what they term "ChannelLess" interactions. This approach aims to maintain digital connections while improving operational efficiencies.

Glia Ranks Number 219 Fastest-Growing Company in North America on the 2022 Deloitte Technology Fast 500™

Glia Ranked Number 225 Fastest-Growing Company in North America on the 2023 Deloitte Technology Fast 500™

Glia Completes 10th Year of Growth Fueled by Strong Adoption of its Digital Customer Service Platform and AI Automation Solutions

The Balance Between Comms Tools and Human Interaction - Glia Blog

Beyond Technical Support: Client Engineering at Glia - Glia Blog

Never Underestimate the Impact of Customer Service

Harnessing tech to provide exceptional customer experiences

Customer Service Platforms

Glia Hires Ray Hicken as Executive Channel Advisor

Glia is a provider of Digital Customer Service (DCS) solutions, offering a unified platform that integrates traditional phone, SMS, chat, voice, and video communication channels. The company's technology is designed to enhance customer interactions through on-screen collaboration and AI-enabled assistance. Glia's platform allows businesses to seamlessly transition between different communication methods, creating what they term "ChannelLess" interactions. This approach aims to maintain digital connections while improving operational efficiencies.
The company's solutions are primarily targeted at financial institutions, including banks, credit unions, and insurance companies. Glia's platform incorporates features such as CoBrowsing, which enables representatives to guide customers through virtual showrooms of offers and solutions. In 2022, Glia acquired Finn AI, leading to the launch of Glia Virtual Assistants (GVAs), which are pre-built chatbots designed specifically for financial institutions to improve resolution times and lower costs.
Glia has experienced significant growth in recent years. From 2019 to 2022, the company reported a 629% revenue increase. As of November 2023, Glia had partnered with over 450 financial institutions worldwide. The company's valuation exceeded USD 1 billion following a Series D funding round in 2022.
Key customers and partnerships
Glia's client base primarily consists of financial institutions, with over 450 banks, credit unions, and insurance companies utilizing their services as of November 2023. The company has expanded its reach globally, including growth in Latin American markets.

<div>
 
 RingCentral is a leading provider of cloud-based unified communications as a service (UCaaS) solutions. The company's flagship product, RingCentral MVP (now rebranded as RingEX), offers a comprehensive suite of communication and collaboration tools including voice calls, video meetings, team messaging, SMS, and fax capabilities. RingCentral's platform is designed to enable businesses of all sizes to communicate effectively across multiple devices and locations. The company utilizes a multi-cloud, multi-network architecture to ensure high availability, with a 99.999% uptime SLA. As of December 2021, RingCentral served customers across various industries including financial services, education, healthcare, and technology. The platform integrates with over 300 popular business applications to streamline workflows. RingCentral's solutions are built on open standards and utilize security measures such as TLS and SRTP encryption to protect customer data. In 2021, RingCentral reported annual revenue of USD 1.6 billion, primarily generated through subscription-based pricing models for its cloud services.
 
 
 
 
 Key customers and partnerships
 
 
 
 
 
 RingCentral has established partnerships with major telecom providers and technology companies to expand its reach. The company counts organizations like Toyota, Lufthansa, Salesforce, eBay, and the Golden State Warriors among its customers. In 2024, RingCentral introduced RingSense AI, an AI-powered assistant that provides real-time note-taking, conversation insights, and automated message writing and translation capabilities. RingCentral has also developed RingCX, a native AI-first contact center solution that integrates with its unified communications platform. The company's solutions are recognized by industry analysts, with RingCentral receiving leader designations from firms like Gartner, Frost &amp; Sullivan, and IDC MarketScape.
 
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RingCentral

Aircall is a cloud-based phone system and call center software founded in 2014 in Paris, France. The company provides businesses with a virtual call center solution that integrates seamlessly with popular CRM and helpdesk tools. Aircall's platform enables companies to set up professional phone systems quickly, manage calls and contacts efficiently, and analyze call data to improve performance. Key features include auto-attendants, call routing, contact center management, advanced analytics, and integrations with tools like Salesforce, Zendesk, and Slack.
As of 2024, Aircall serves over 13,000 companies worldwide and has offices in New York, Paris, Sydney, Madrid, Berlin, and London. The company's cloud-based solution eliminates the need for complex hardware installations, making it suitable for businesses of all sizes, from small teams to large enterprises. Aircall's platform is designed to be accessible, transparent, and collaborative, allowing for easy management of phone systems across distributed teams.
Aircall offers three main pricing tiers: Essentials, Professional, and Custom. The Essentials plan starts at USD 30 per user per month when billed annually, with a minimum of three users. This plan includes features like unlimited calls in the US and Canada, basic integrations, and call recording. The Professional plan, priced at USD 50 per user per month when billed annually, adds advanced features such as Salesforce integration, call monitoring, and advanced analytics. Custom plans are available for larger organizations with specific needs.
In June 2022, Aircall announced that it had reached USD 100 million in Annual Recurring Revenue (ARR), achieving "centaur" status - a term used to describe companies with USD 100 million or more in ARR. This milestone came just one year after Aircall reached unicorn status with a valuation of over USD 1 billion. The company's growth has been fueled by increasing demand for cloud-based communication solutions, particularly as businesses adapt to remote and hybrid work environments.

Aircall

Acquire is a unified customer engagement platform that enables businesses to provide efficient, real-time customer communications across multiple channels. The platform combines several key features including live chat, chatbots, co-browsing, video calls, knowledge base software, and a shared inbox. Acquire aims to help companies deliver personalized, omnichannel experiences that modern customers demand without requiring complex IT infrastructure.
The platform allows businesses to respond to customer queries from a single dashboard, providing a consolidated view of all customer interactions. Acquire's live chat functionality works across devices and browsers to offer on-demand support during business hours. Its no-code chatbot builder allows companies to create custom workflows for handling repetitive queries 24/7. The co-browsing feature enables agents to view and interact with customers' browsers in real-time without requiring any downloads. Acquire also includes built-in knowledge base software to organize self-help resources that can be integrated with live chat.
One of Acquire's key differentiators is its video chat capability, which allows face-to-face customer interactions with one-click initiation and no installation required. The platform also provides analytics to measure customer data and gain deeper insights. Acquire is designed to integrate with existing IT resources and offers over 50 integrations with sales, support, social, and analytics tools.
Key customers and partnerships
The Dufresne Group, a Canadian home furnishing retailer, successfully implemented Acquire's video chat feature to reduce furniture repair costs and improve online customer engagement. When faced with pandemic restrictions, the company expanded its use of Acquire to facilitate virtual furniture sales through video tours and co-browsing, allowing them to pivot their business model without additional investment or training.

Acquire

CloudTalk is a provider of AI-powered calling solutions and call center software for modern businesses. Founded in 2016 in Bratislava, Slovakia, the company offers a cloud-based platform that helps sales, customer service, and marketing teams connect with clients more efficiently. CloudTalk's VoIP business calling solution automates workflows and provides managers with built-in analytics to optimize performance and increase calling efficiency. The platform features over 70 features and integrates with leading CRMs and helpdesk tools, centralizing and processing all calling data to allow businesses to customize their customer experience.
CloudTalk's technology includes its own virtual 'phone suite' that integrates with CRMs and support tools, providing key information to customer service and sales teams during calls and enabling easy updates afterward. This capability is estimated to save users 2-3 minutes per call. The company has also built its own infrastructure, giving it better control over voice quality. CloudTalk's recent focus has been on enhancing its AI-powered cloud phone system and contact center solutions, incorporating features such as AI-powered dialers, conversational intelligence, speech recognition, call summarization, automated note-taking, and sentiment analysis.
Key customers and partnerships
CloudTalk reported serving over 4,000 sales and customer-facing teams across more than 100 countries, powering more than 400 million customer conversations. The company primarily attracts small to medium-sized businesses with an average of 10 to 3,000 users, but also counts larger organizations among its clients. Notable customers include Glovo, OYO, Fujitsu, Tier, DHL, and Nokia. CloudTalk's solution is used across various industries, with a particular focus on financial services, where it helps businesses scale their communication capabilities alongside their growing client base.

CloudTalk

Talkdesk is a leading cloud-based contact center software provider founded in 2011. The company offers an end-to-end solution designed to help businesses improve customer experiences and agent productivity. Talkdesk's platform combines enterprise scalability with consumer simplicity, delivering advantages in speed, agility, reliability, and security.
Talkdesk's core offering is the CX Cloud, an AI-powered contact center solution that supports omnichannel interactions across voice, email, chat, SMS, and social media. Key features include intelligent call routing, interactive voice response (IVR), workforce management, quality management, real-time and historical reporting, and integrations with popular CRM systems. The platform leverages artificial intelligence throughout, including for agent assistance, sentiment analysis, and automated quality management.
In 2022, Talkdesk introduced industry-specific solutions called Talkdesk Industry Experience Clouds. These are purpose-built contact center platforms for sectors like retail, financial services, and healthcare. They come pre-configured with industry-specific workflows, AI models, and integrations to accelerate deployment and ROI for companies in those verticals.
Talkdesk places a strong emphasis on ease of use and rapid deployment. The company claims its solutions can be set up in minutes rather than months. The platform is designed to be intuitive for agents, supervisors, and administrators alike. Talkdesk also offers extensive customization options and open APIs for businesses that need to tailor the solution to their specific needs.
Key customers and partnerships
Talkdesk serves customers across various industries, ranging from small businesses to large enterprises. The company states it has "thousands" of customers worldwide, including Fortune 500 enterprises. Talkdesk has over 60 pre-built integrations with platforms like Salesforce, Microsoft Teams, and Zendesk. In July 2022, Talkdesk announced a partnership with Cognizant to bring its Industry Experience Clouds to more enterprises globally and provide implementation support.

Talkdesk

Platforms offering centralized customer interaction and support services via phone, email, live chat, or social media

Platforms that gather feedback from various channels, such as surveys, reviews, and social media,  to gain insights, identify trends, and make data-driven decisions to improve customer experiences

Platforms that offer a centralized repository for organizing information, resources, and documentation, allowing users to access relevant self-service resources related to a specific subject or domain

Platforms for managing customer inquiries, complaints, and technical issues by streamlining ticketing, facilitating communication, and tracking request status

Platforms that enable real-time communication between customers and support agents by offering chat interfaces, file-sharing capabilities, and visitor monitoring

Platforms that provide a comprehensive software solution that consolidates various tools and functionalities, including ticketing, case management, knowledge base, live chat, social media management, self-service options, and analytics

Companies that use GenAI as a core part of their product offering for customer service

AI/ML improves customer service by automating tasks, enhancing response times, and personalized experiences.

Leverages customer data, such as past interactions, purchase history, and preferences, to personalize the experience.

Generative AI automates responses, analyze data, and provide personalized solutions for customer feedback and help-desk.

Supports hybrid working model by providing remote access, collaboration, omnichannel support, self-service options, and analytics.

NLP improves communication and support by analyzing customer inquiries and feedback, enhancing relevance.

Glia

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