Koncert

Koncert (formerly ConnectLeader) is a conversational intelligence platform with predictive intelligence and sales cadence capabilities for lead management. Koncert has been bootstrapped since its inception. It started as a customer relationship management (CRM) product in 2004, pivoting to agent-assisted call center solutions in 2012. Koncert launched its predictive intelligence solution, Adaptilytics, in 2016 to assist sales reps with prospect scoring and sales outreach. The tool analyzes data points from billionsof interactions. In 2018, Koncert launched TruCadence, which enables sales reps to engage with prospects across multiple channels and tailor interactions based on industry and customer-specific factors. The platform's products and services include

Koncert Dialers:

1) AI Parallel Dialer: Automates the dialing of multiple prospects simultaneously, connecting agents only when a live person answers

-AI Flow Dialer: Enables sequential dialing with AI-driven insights to improve call effectiveness

-Agent-Assisted Dialer: Allows reps to focus on live conversations while the system handles dialing and navigation through phone trees

-Click-to-Call Dialer: Allows reps to initiate calls directly from their CRM with a single click

2) Koncert Cadence: A multichannel sales sequencer that integrates phone calls, email, video, and social media to create a cohesive outreach strategy

3) Remote Salesfloor: A virtual sales floor that replicates the traditional sales office experience, enabling reps to collaborate, learn from each other, and stay motivated even in remote environments

4)Caller ID Management:

-Automated Local Presence: Automatically selects a local caller ID based on the prospect's area code to increase response rates

-Automated Caller ID Health: Monitors and manages caller IDs to avoid being flagged as spam, ensuring higher connection rates

5) Quick Connect: Embedded phone technology with AI for ultra-low latency connections, improving the ability to set up meetings during calls

6) Analytics: Provides detailed insights at the rep or list level, helping managers identify performance issues and opportunities for improvement

7) Remote Coach: Enables sales managers to listen in on live calls and coach reps in real time without the prospect hearing

8) Conversation Intelligence: AI-powered tool that identifies objections and other key moments during calls, enabling better coaching and storing key calls in a library for training purposes

9) Parking Lot: Quarantines bad numbers using workflow rules so reps can focus on valid prospects instead of wasting time on inaccurate or unresponsive numbers.

Koncert offers integrations with over 100 tools, including CRMs like Salesforce, HubSpot, Outreach, and SalesLoft as well as email platforms like Gmail and Microsoft 365.

The company claims that it increases prospect conversations by 8x and increases connect rates by up to 50%.