DRUID

DRUID specializes in developing smart virtual assistants (chatbots) for enterprise organizations, offering conversational automation solutions powered by artificial intelligence. The company provides over 600 pre-configured conversational templates focused on roles, processes, and industries, enabling production deployment within weeks. DRUID's technology supports all types of implementations including cloud, hybrid, and on-premise solutions. The company's AI agents help organizations unlock knowledge hidden in emails, documents, and chats, transforming simple questions into insightful interactions. In terms of business performance, DRUID demonstrated significant growth with a 349% increase in turnover during the first half of 2020 compared to the same period in 2019. The financial services sector contributed 49% of the turnover, followed by health services at 25%, retail at 15%, and other sectors including services and utilities at 11%. The company's monthly recurring license revenue increased by 304% during this period.

DRUID's virtual assistants are capable of handling complex enterprise processes, including commercial risk analysis, crediting processes, and customer support automation. The technology enables integration with various services and internal applications, allowing for automated data extraction and processing.

Key customers and partnerships

DRUID has established partnerships with several notable organizations. In July 2020, the company partnered with KeysFin to provide automated commercial risk analysis and direct crediting services via chatbots. The company also partnered with Fan Courier, Romania's leading courier company, to implement FAQ-type chatbots for customer communication. DRUID's technology has been implemented by Orange Romania to serve over 3,600 employees through their 'Roby' chatbot, which handles more than 300 requests per week. The company has expanded its reach through a partnership with Microelectronic Group to provide conversational automation solutions in Australia, New Zealand, and the South Pacific Islands. Liberty Global has also implemented DRUID's AI technology, achieving 65% automation of internal support queries and processing over 10,000 multi-language tickets during a 10-month period.