Raffle is a Denmark-based company that provides an AI-driven corporate search engine that comprehends and retrieves information from various data sources within enterprises. It aims to streamline access to data for employees and customers, enabling access to insights on customer and employee behavior and needs. Raffle's capabilities encompass interpreting search queries and keywords, facilitating seamless integration into websites, CMS systems, and applications, and offering customizable options for businesses to align with their specific needs.
Its main products include:
1) Raffle Search: Its self-learning AI technology incorporates hybrid search, understands natural language queries, and offers personalized suggestions. This empowers businesses to efficiently manage a high volume of customers and data, freeing up customer service agents to tackle more complex issues.
2) Raffle Chat: Interprets search queries and keywords, facilitating integration into websites, CMS systems, and applications and offering customizable options for businesses to align with their specific needs.
Raffle provides integrations with tools used by businesses, such as Sharepoint, Umbraco, Wordpress, Zendesk, Hubspot CMS, Google Workspace, Office 365, Oracle, Confluence, Trello, and Asana.
Its AI-powered search engine claims to have a 96% accuracy rate, delivering fast search results and eliminating time-consuming scrolling. Moreover, Raffle claims it offers fast integration with minimal manual maintenance, adhering to data privacy standards, such as GDPR, HIPAA, and SOC2.
Key customers and partnerships
Raffle serves a diverse clientele spanning various industries, including SaaS, utility, telco, government, finance, and unions. Raffle served over two million users in numerous enterprise and mid-size companies, including E.on, VISMA, Telmore, Blue Water Shipping, Visma, Horesta, Quooker, Oister, Om, Profil Rejser, DTU, Ifmetall, Krifa, and Sinnerup as of April 2024.
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