New product/service launch
Weave enhanced its payment suite with the addition of Scan to Pay to enable health care payments via QR code. (August 29, 2023; Press release )
Freshworks launched an integrated customer service suite, which unites its conversational messaging (Freshchat) and automated ticketing management (Freshdesk) solution. The solution features Freshworks’ GenAI technology, Freddy AI, which powers its self-service bots to automate and personalize customer service. (August 03, 2023; Press release )
Weave announced the launch of Email Assistant, an AI-powered email marketing automation solution for healthcare providers. The tool enables users to create personalized email marketing campaigns to improve patient engagement and increase awareness. (August 1, 2023; Press release )
Partnerships
Pipedrive announced a partnership with RapidVerify to integrate the firm's identity verification solution to Pipedrive’s CRM platform. The new integration is expected to provide real-time verification and help mitigate potential risks of fraud. (August 29, 2023; Press release )
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