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Partnerships
Basware partners with Microsoft to improve customer support using ChatGPT
Business Expense Management
Nov 6, 2023
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Business Expense Management

Business Expense Management

Nov 6, 2023

Basware partners with Microsoft to improve customer support using ChatGPT

Partnerships

  • Basware, an AP automation and invoice processing solutions provider, in collaboration with Microsoft and Zure (a company that designs and develops enterprise solutions and SaaS products on Microsoft Azure), has introduced AskMary, a GenAI tool powered by Microsoft Azure OpenAI ChatGPT, which assists Basware's customer support team in drafting responses to customer inquiries.

  • This solution improves communication for Basware's customers by providing clear, consistent, and timely responses while operating within a secure Microsoft Azure environment to prioritize customer data security. 

  • AskMary combines AI capabilities with human input, enabling Basware's customer support team to remain central in customer interactions. It is accessible through an app within Basware's Microsoft Teams platform.

  • Analyst QuickTake: Payout management platforms are looking to embed GenAI to enhance their solutions. For instance, Aavenir introduced GenAI capabilities for its “Aavenir Contractflow” in August to help procurement and legal teams accelerate contract reviews and negotiations.

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